Calum DeRidder-Potts
Red Deer,AB
Summary
Proactive and dynamic, with a proven track record at Galaxy Cinemas for enhancing guest experiences through exceptional service and teamwork. Mastered technical and food prep skills, while demonstrating leadership and teamwork within the daily problems whilst working in customer service. Excelled in problem-solving and customer satisfaction, showcasing a quick-learning ability and a professional demeanor. Learned valuable mechanical and general handy work skills while shadowing at Buffalo airways doing aircraft maintenance as well as spending time working on vehicles doing general maintenance and upkeep. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cast Member
Galaxy Cinemas
05.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Furthered customer service knowledge and skills to ensure guest satisfaction
- Learned valuable food prep and service skills
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Cashier
Save On Foods North Red Deer
06.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Volunteered to complete tasks outside of what was required for the position
Education
High School Diploma -
Lindsay Thurber Comprehensive High School
Red Deer, AB05.2024
Skills
Quick-learning
Strong teamwork
Public Speaking
Leadership Qualities
Creativity and Innovation
Technical aptitude
Following Directions
Can-do attitude
Accepts direction and coaching graciously
Professional Demeanor
Capable with handy work (ie: hand tools, power tools)
Mechanical aptitude
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
ProServe
Timeline
Cast Member
Galaxy Cinemas
05.2022 - Current
Cashier
Save On Foods North Red Deer
06.2021 - 05.2022
High School Diploma -
Lindsay Thurber Comprehensive High School
ProServe
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