Caleb Tims
Saanichton,BC
Summary
Knowledgeable and precise Installer offering 8 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current products and installing new products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Film Installer
Renoson Industries
10.2022 - Current
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Assisted in the development of installation guidelines based on industry standards, promoting consistency across all projects while meeting specific client requirements.
- Tested systems, noting issues and completing preventive maintenance.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Calculated materials and time needed for each job.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Reduced callbacks by thoroughly by going over installed products for proper functionality and quality before leaving the job site.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Researched and implemented new technologies and equipment.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Maintained clean, tidy and safe work environment.
- Accepted and processed payments for services.
- Wrote tickets, updated accounts and closed out work orders.
Window Film Installer and Department Manager
Sidelines Promotional Services
04.2022 - 10.2022
- Addressed customer concerns promptly, providing solutions or adjustments when necessary to maintain satisfaction levels.
- Oversaw inventory management and purchasing, proactively ordering required quantity of tools and supplies.
- Documented all service records and customer information to foster accuracy.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Accepted and processed payments for services.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Kept abreast of industry innovations, incorporating new products or techniques into daily operations as appropriate.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Window Film Installer and Detailer
M2 Graphix (Formerly Excalibur Auto Spa)
03.2013 - 12.2020
- Kept abreast of industry innovations, incorporating new products or techniques into daily operations as appropriate.
- Addressed customer concerns promptly, providing solutions or adjustments when necessary to maintain satisfaction levels.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Handled complex installation issues skillfully, adapting techniques as needed to address unique challenges presented by individual projects.
- Increased customer satisfaction with timely and professional installations.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Discussed tint and accessories options.
- Enhanced window film installation efficiency by utilizing proper techniques and tools.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in window film technology and application methods.
- Wrote tickets, updated accounts and closed out work orders.
- Accepted and processed payments for services.
Education
Completion of Xpel Window Film Training -
Xpel Training Centre
San Antonio, Texas04.2019
High School Diploma -
Spectrum Community School
Victoria, BC06.2018
Skills
- Company vehicle maintenance
- Testing processes
- Product Inspection
- Inventory Accountability
- Time Management
- Positive Attitude
- Professional Appearance
- Customer Service
- Attention to Detail
- Strategic sales knowledge
- Product and service knowledge
- Organization
Languages
English
Native or Bilingual
Certification
- Certified window film installer, XPEL - April, 2019
Plays mens league lacrosse and goes to the gym 4-6 days a week
I stay very active by participating in mens league lacrosse with the Westshore Aces and go to the gym very often to maintain my mental and physical strength
Timeline
Lead Film Installer
Renoson Industries
10.2022 - Current
Window Film Installer and Department Manager
Sidelines Promotional Services
04.2022 - 10.2022
Lead Window Film Installer and Detailer
M2 Graphix (Formerly Excalibur Auto Spa)
03.2013 - 12.2020
Completion of Xpel Window Film Training -
Xpel Training Centre
High School Diploma -
Spectrum Community School