Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Caleb Innocent

Nepean,Canada

Summary

Dynamic customer service and inventory control professional with a proven record of enhancing operational efficiency at Tokyo Smoke and other leading firms. Demonstrated expertise in relationship building and problem-solving, resulting in increased customer satisfaction. Proficient in bilingual communication and inventory management, I am committed to excellence in each task.

Overview

9
9
years of professional experience

Work History

PSW

Bayshore Home Health
Ottawa, ON
05.2025 - Current
  • Assisted clients with daily living activities and personal care.
  • Monitored client health and reported changes to healthcare professionals.
  • Maintained cleanliness and organization of client living spaces.
  • Provided companionship and emotional support to enhance client well-being.
  • Collaborated with multidisciplinary teams to coordinate client care plans.
  • Educated clients and families about health management and resources available.
  • Documented client progress and activities in compliance with regulatory standards.

Budtender

Tokyo Smoke
Ottawa, Ontario
04.2021 - 05.2023
  • Participated in team meetings to discuss sales goals and strategies.
  • Assisted customers in selecting products based on their needs and preferences.
  • Conducted regular inventory checks to ensure adequate product availability.
  • Monitored inventory levels and informed management when stock was low or depleted.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Operated cash registers to process payments from customers.
  • Performed daily opening and closing duties including cleaning tasks as assigned.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.
  • Verified customer identification to ensure they met age requirements for purchasing marijuana products.
  • Assisted management in training new budtenders on policies and procedures.

Sales Associate

SportsChek
Nepean, Canada
01.2022 - 12.2022
  • Sales associate selling shoes
  • Giving exceptional customer service
  • Sorting and arranging different shoe types
  • Remembering different store events such as discounts and special offers

Tank Traders
Bowmanville, Canada
06.2019 - 08.2019
  • Attentively listened to directions and training to ensure safety of self and others
  • Sorted propane tank by dates, filled propane tanks, washed and sleeved propane tanks weighing between 20-40 pounds each, safely and proficiently
  • Developed stronger team building skills, discipline, and physical/mental strength
  • Learnt and followed the Workplace Hazard Safety instructions
  • Worked under very challenging climate conditions, rain, snow, severe heat and direct sun while remaining productive and pleasant to all

Co-op Placement

Boston Pizza
Bowmanville, Canada
01.2017 - 12.2017
  • Provided excellent guest services through greeting each guest upon arrival, leading them to their table as well as offering up various promotions that were being offered by the restaurant on the menu for that day
  • Ensured that the environment was safe and clean which met or exceeded Ministry standards within the restaurant industry
  • This included cleaning the front of restaurant and guest seating area
  • I assisted with table set up and cleaning following the departure of each guest
  • Followed through with tasks and assignments provided by on-site supervisor

Co-op Placement

Shoppers Drug Mart
Newcastle, Canada
01.2017 - 12.2017
  • Provided excellent customer service while assisting each customer to find their products or to navigate in the store
  • Utilized the first in first out proper rotation method for stocking the shelves to ensure that all products were kept within schedule and regulations to be sold

TAIBU Community Health Centre
Scarborough, Canada
06.2017 - 08.2017
  • Completed outreach work for at risk youth, providing them with a safe place to stay as well as promoting positive community experiences during events and meetings
  • Hosted and participated in community dinners and events that promoted positive community connections, while giving back to those who were involved
  • Assisted in the preschool program which allowed me to develop French activities and teach the preschool students to speak many French words

Education

Cannsell certificate -

Online
01-2021

Personal Support Worker certificate -

Gates College
Cobourg, Ontario
01.2020

Ontario Secondary High School Diploma -

Bowmanville High School
Bowmanville
01.2017

Some College (No Degree) - Supply Chain Management

Algonquin College
Ottawa, ON

Skills

  • Bilingual
  • Dispute resolution
  • Problem-solving
  • Hardworking
  • Motivated
  • Teamwork
  • Independence
  • Punctuality
  • Positive attitude
  • Energy
  • Negotiation tactics
  • Inventory tracking
  • Relationship building
  • Cash handling accuracy
  • Meeting deadlines
  • Inventory control procedures

Volunteer Experience

  • Boston Pizza, Bowmanville, ON, Co-op Placement, 01/01/17, 12/31/17, Provided excellent guest services through greeting each guest upon arrival, leading them to their table as well as offering up various promotions that were being offered by the restaurant on the menu for that day, Ensured that the environment was safe and clean which met or exceeded Ministry standards within the restaurant industry, Assisted with table set up and cleaning following the departure of each guest, Followed through with tasks and assignments provided by on-site supervisor
  • Shoppers Drug Mart, Newcastle, ON, Co-op Placement, 01/01/17, 12/31/17, Provided excellent customer service while assisting each customer to find their products or to navigate in the store, Utilized the first in first out proper rotation method for stocking the shelves to ensure that all products were kept within schedule and regulations to be sold

Timeline

PSW

Bayshore Home Health
05.2025 - Current

Sales Associate

SportsChek
01.2022 - 12.2022

Budtender

Tokyo Smoke
04.2021 - 05.2023

Tank Traders
06.2019 - 08.2019

TAIBU Community Health Centre
06.2017 - 08.2017

Co-op Placement

Boston Pizza
01.2017 - 12.2017

Co-op Placement

Shoppers Drug Mart
01.2017 - 12.2017

Cannsell certificate -

Online

Personal Support Worker certificate -

Gates College

Ontario Secondary High School Diploma -

Bowmanville High School

Some College (No Degree) - Supply Chain Management

Algonquin College
Caleb Innocent