Caleb Campbell
Lancaster Park,AB
Summary
Dynamic Information Systems Technician with the Canadian Armed Forces, adept at troubleshooting complex technical issues and enhancing end-user support. Proven ability to streamline helpdesk processes, significantly improving client satisfaction. Skilled in network configuration and fostering strong client relationships, driving continuous improvement within IT operations.
Overview
8
8
years of professional experience
Work History
Information Systems Technician
Canadian Armed Forces
03.2017 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
Education
High School Diploma -
Twin Lakes Secondary School
Orillia, ON06-2015
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- End user support
- Hardware and software maintenance
Languages
English
Native or Bilingual
Timeline
Information Systems Technician
Canadian Armed Forces
03.2017 - Current
High School Diploma -
Twin Lakes Secondary School
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