Caleb Callaghan
Calgary,AB
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer requests. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Earls Kitchen + Bar
Calgary, AB
08.2018
- Worked both summers of 2017/18
- Kept multiple bar locations clean, stocked and organized
- Changed beer and wine kegs
- Assisted bartender with customer pours as required during busy peak periods
- Cleaned washrooms, collected trash, wiped up spills, and to maintain fresh and clean customer areas.
Customer Service Representative
Regency Irrigation
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Performed inventory control, such as counting, and stocking merchandise.
Host/Expo
Cora Breakfast And Lunch
12.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Crew Lead
Allure Landscaping
04.2021 - 08.2022
- Managed and coordinated installation of complex landscaping projects
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines
- Installed lights, sprinklers and other outdoor features based on requirements.
Retail Associate
Nike
11.2020 - 04.2021
- Maintained clean sales floor and straightened and faced merchandise
- Helped serve customers by locating products and correct sizing
- Checked pricing, scanned items, and executed sales.
Bartender Assistant
Earls Kitchen + Bar
06.2017 - 08.2018
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
Education
Bachelor of Health and Physical Education - Ecotourism And Outdoor Leadership
Mount Royal University
Calgary, AB09.2026
Open Studies -
University of Calgary
05.2020
Skills
- Versatile
- Complaint Resolution
- Hardworking
- Teamwork and collaboration
- Communication
- Order Fulfillment
- Payment Processing
- Professional telephone demeanor
- Memorization
Accomplishments
Member of the 2019 University of Calgary Dinos Football Team & Vanier Cup Champions.
Certification
ProServe Liquor Staff Training - Current
Timeline
Host/Expo
Cora Breakfast And Lunch
12.2023 - 03.2024
Customer Service Representative
Regency Irrigation
04.2023 - Current
Crew Lead
Allure Landscaping
04.2021 - 08.2022
Retail Associate
Nike
11.2020 - 04.2021
Earls Kitchen + Bar
Calgary, AB
08.2018
Bartender Assistant
Earls Kitchen + Bar
06.2017 - 08.2018
Open Studies -
University of Calgary
ProServe Liquor Staff Training - Current
Bachelor of Health and Physical Education - Ecotourism And Outdoor Leadership
Mount Royal University
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