TANCHO CALEB-BRANDON NGWA
Toronto
Summary
Detail oriented and highly motivated professional with an advanced Diploma in chemical Laboratory Technology-Pharmaceuticals. Equipped with a strong foundation in chemical analysis, laboratory techniques, and pharmaceutical processes. Proficient in performing quality control tests, analyzing pharmaceutical samples, and utilizing advanced laboratory equipment using Good manufacturing practices (GMP). Adept at working collaboratively in multidisciplinary teams to achieve project objectives and meet deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client operation Representative
Philip Morris International / Teleperformance Canada
01.2022 - 01.2025
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Answered customer calls and chats in both English and French
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Maintained database systems to track and analyze operational data.
- Contributed to team sales goals by upselling products and services to customers.
Residence Assistant
Seneca College Residence
01.2019 - 01.2020
- Collaborated with a diverse team of staff members to coordinate and execute staff meetings and training sessions
- Maintained accurate records, completed incident reports, and handled administrative duties efficiently
- Enhanced time management skills through juggling multiple responsibilities such as event planning, crisis response, and administrative tasks.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Upheld residence hall policies consistently while enforcing consequences for violations in a fair manner.
Pharmacy Technician
Africure Pharmaceuticals Cameroon
02.2016 - 02.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Customer Service Representative
Alpha Marine
01.2014 - 01.2016
- Compiled customer feedback and recommended service delivery improvements to management
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Advance Diploma - Chemical Laboratory Technology - Pharmaceutical (CLP)
Seneca College
04.2022
Skills
- Chemical Analysis
- Pharmaceutical product knowledge
- Instrumentation
- Quality assurance and control
- Good manufacturing practices (GMP)
- Data Analysis
- Laboratory Information management
- Record-Keeping and documentation
- Teamwork and Collaboration
- Problem solving
- Adaptability and Flexibility
- Customer service / Sales Operative
- Microsoft Office
- Bilingual
- Customer support
- Data entry proficiency
Certification
- Oracle Cloud Infrastructure Certified Architect Professional (OCP)
- Oracle Cloud Infrastructure Certified Architect Associate (OCA)
- Oracle Cloud Autonomous Database Cloud Specialist (OCS)
Languages
English
Full Professional
French
Full Professional
Timeline
Client operation Representative
Philip Morris International / Teleperformance Canada
01.2022 - 01.2025
Residence Assistant
Seneca College Residence
01.2019 - 01.2020
Pharmacy Technician
Africure Pharmaceuticals Cameroon
02.2016 - 02.2018
Customer Service Representative
Alpha Marine
01.2014 - 01.2016
Advance Diploma - Chemical Laboratory Technology - Pharmaceutical (CLP)
Seneca College
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