CAILIYAH PHILLIPS
Los Angeles
Summary
Dedicated, customer‑focused professional with over 5 years of experience across fast‑paced service, retail, and security environments. Skilled in providing exceptional support to clients, handling diverse responsibilities, and maintaining accuracy while using both Mac and Windows‑based POS systems. Known for strong communication, reliability, and a consistent commitment to delivering high‑quality service. Brings a positive attitude, strong work ethic, and the ability to adapt quickly while building respectful, supportive relationships with customers and team members.
Overview
7
7
years of professional experience
Work History
Security Guard
Allied Universal
06.2025 - 11.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided customer service while enforcing site‑specific safety and security procedures
- Conducted regular and random patrols of the property and perimeter
- Monitored entrances, exits, and visitor activity to maintain a secure environment
- Responded to incidents and critical situations calmly and efficiently
- Completed detailed daily activity reports and communicated observations to supervisors
- Worked independently in a fast‑paced environment while maintaining professionalism
Cast Member
Disneyland, California Adventure
11.2021 - 02.2022
- Greeted Disney Patrons
- Assisted patrons in resolving issues
- Reported and coordinated with different department leads
- Rotated between different stations
- Cash and Credit Card handling on a POS System as well as different forms of payments such as Disney Gift Cards, Disney Rewards Dollar, Etc.
- Face to face customer care
- Ensure items are well-stocked
- Maintain inventory logs and monitor inventory levels for reordering
- Assisted customers in making decisions for purchases
- Resolved customer issues promptly and efficiently
- Fast paced work environment
Barista
Coffee Bean & Tea Leaf
07.2018 - 04.2019
- Credit Card and Cash handling
- Greeted customers
- Made various drinks for customers using company recipes
- Prepared food for customer orders
- Handled high volume of customers daily
- Fast paced work environment
- Cleaned up minor spills and kept general cleanliness around stations
- Ensured items were stocked
- Answered phones and recorded detailed messages
- Assisted customers in making decisions for purchases
- Contributed to the team for more efficiency
Education
No Degree - Psychology
West Los Angeles College
Culver City, CA 05.2001 -
Skills
Quick-learning
Problem-solving
Ability to work independently
Critical thinker
Attention to detail
Multitasking
High organization
Reliable and responsible
Adaptability and flexibility
Timeline
Security Guard
Allied Universal
06.2025 - 11.2025
Cast Member
Disneyland, California Adventure
11.2021 - 02.2022
Barista
Coffee Bean & Tea Leaf
07.2018 - 04.2019
No Degree - Psychology
West Los Angeles College
05.2001 -