Caila Fraser
Victorville
Summary
Reliable dispatcher with 6 years of experience keeping delivery and customer service operations moving smoothly. Experienced at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
7
7
years of professional experience
Work History
Dispatcher
Sina & Son Transportation
Victorville
11.2022 - Current
- Coordinated daily delivery schedules for materials to ensure timely service.
- Communicated with drivers to optimize routes and reduce delays.
- Assigned drivers to routes aligned with customer needs to enhance delivery satisfaction.
- Monitored vehicle locations with GPS technology and delivered real-time status updates.
- Responded promptly to customer inquiries regarding deliveries and services.
- Managed high volume of phone calls while maintaining data entry accuracy to support operational efficiency.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Review and answer customer questions on daily email with information about product availability, shipping information and status updates.
- Authorized driver credentials prior to assigning them a route or task.
- Attended team meetings to discuss procedural changes.
- Trained new employees on regular workplace procedures
Dispatcher
Hi-Grade Materials
Hesperia
03.2020 - 11.2022
- Managed daily deliveries & over 100 drivers' work schedules to maximize coverage
- Maintain drivers drivers' locations for efficiency of all routes
- Coordinated with customers, vendors, shippers, and internal staff to confirm delivery dates and status updates
- Managed investigation and resolution of customer and vendor issues to ensure satisfaction
- Answered customers' requests with information about product availability, shipping information, and status updates
- Assisted customers with change orders & requests, efficiently with professionalism
- Assisted in payroll & making prevailing wage time card data for supervisor
- Weighed materials and vehicles upon arrival and departure to ensure accurate records.
- Inspected incoming shipments to verify adherence to specifications
- Recorded cash transactions in logs and issued receipts to customers promptly after payments.
- Prepared and printed documents for drivers and colleagues
General Merchandise Clerk
Stater Bros
Adelanto
07.2019 - 01.2020
- Maintained store shelves by restocking items, removing damaged goods, and organizing products according to established procedures.
- Bagged groceries and assisted customers with carrying items to enhance shopping experience.
- Assisted customers in locating products and answering inquiries.
- Communicated effectively with customers and provided assistance to improve overall satisfaction.
- Answered phones promptly in order to respond to customer inquiries or take messages for managers.
- Maintained cleanliness and organization of sales floor and stockroom.
- Followed safety procedures while handling products and operating equipment.
- Collected shopping carts from the parking lot and returned them to the front entrance of the store.
Education
High School Diploma -
Silverado High School
Victorville, CA05-2019
Skills
- Route optimization
- Schedule Coordination
- Problem Resolution
- Attention to detail
- Exceptional Customer Service
- Communication & Listening Skills
- Multitasking
- Reliability
- Positive Attitude
Timeline
Dispatcher
Sina & Son Transportation
11.2022 - Current
Dispatcher
Hi-Grade Materials
03.2020 - 11.2022
General Merchandise Clerk
Stater Bros
07.2019 - 01.2020
High School Diploma -
Silverado High School