JAGVIR SINGH BHATTI
Caledon,Canada
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
IFS, BRAMPTON, ON.
01.2018 - 05.2025
- Planning and allotting loads to drivers
- Handle inbound phone traffic for the Road Service Department.
- Work with a positive and professional attitude and communicate effectively and efficiently with customers.
- Create and schedule all mobile service and emergency service jobs appropriately.
- Coordinate and direct Road Service Technicians.
- Prepare work orders and quotes as required.
- Assist with parts requests and orders.
- Ensure accurate and real-time statuses on all work being performed by Road Service Technicians at any given time.
- Follow up on jobs internally; coordinating with the Parts Department to ensure efficient turnaround times and/or with Sales regarding scheduling.
- Communicate with the customers concerning the operational and logistical issues. Provided an update to the customers and followed up with them.
- Monitor and update shipment status on the company's internal applications.
- Dealing with the customs broker and creating ACE/ACI for cross-border dispatch.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ensured compliance with safety regulations and company policies.
- Ensure compliance with all local, state, and federal regulations, including hours of service (HOS) and vehicle maintenance schedules.
- Handle a high volume of incoming calls and emails.
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Participated in team meetings discussing changes in procedures or processes.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Developed strategies for improving efficiency within the dispatch department.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Truck Driver
ABM TOWING
04.2017 - 04.2018
- Transported deliveries locally and over the road.
- Safely loaded and unloaded deliveries according to size of load and content description.
- Submitted all delivery documentation in a timely manner.
- Maintained a daily, legible DOT log book and submitted corresponding documents.
- Inspected the truck for defects and safe operating condition before, during and after trips.
- Established and maintained excellent customer relationships.
- Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
- Inspected tires, lights, brakes and gas, oil and water levels.
Education
Post-Graduation - Project Management
Fleming College
Peterborough, ON01.2017
Post-Graduation - Supply Chain Management
St. Lawrence College
Kingston, ON01.2018
Bachelor of Technology - Civil Engineering
G.N.E. Engineering College
Ludhiana, PB01.2015
Skills
- Route Optimization & Planning
- Load planning
- Route optimization
- Customer communication
- Work order preparation
- GPS tracking
- Time management
- Multitasking and organization
- Geographical expertise
- Route planning
- Workflow prioritization
- Dispatch Software (eg, Omnitracs, Samsara, Truck Mate)
- Regulatory Compliance (FMCSA, DOT)
Timeline
Dispatcher
IFS, BRAMPTON, ON.
01.2018 - 05.2025
Truck Driver
ABM TOWING
04.2017 - 04.2018
Post-Graduation - Supply Chain Management
St. Lawrence College
Bachelor of Technology - Civil Engineering
G.N.E. Engineering College
Post-Graduation - Project Management
Fleming College
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