Cadence Vriend
Sherwood Park,Canada
Summary
Proven leader with a track record of enhancing customer satisfaction at Foam Fighters through innovative problem-solving and exceptional customer service. Skilled in strategic planning and task prioritization, ensuring efficient operations and positive outcomes. Demonstrates a diligent work ethic and attention to detail, excelling in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Supervisor
Foam Fighters
01.2021 - Current
- Supervisor duties include scheduling employee breaks, processing customer invoices and payments, and scheduling parties and reception work.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kitchen work (food preparation and service).
- Cleaning and sanitization of the facility.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies and procedures.
- Complied with company policies, objectives and communication goals.
- Identified needs of customers promptly and efficiently.
Receptionist
Virtually Famous
02.2024 - 09.2024
- Promotion and sales of hair and hair related products
- Managed inventory of salon supplies and placed orders to ensure adequate stock levels.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Disassembled and assembled equipment for proper cleaning.
- Performed cleaning duties to maintain the salon's appearance.
Professional Cleaner
Sparkle & Sheen
08.2023 - 01.2024
- Full-time residential and commercial cleaning.
- Kept track of cleaning supplies inventory levels.
- Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
- Completed each assigned cleaning project on schedule.
- Performed thorough daily cleaning by dusting and cleaning ceiling vents, surface areas and counters.
- Performed general cleaning duties, such as sweeping floors, washing walls, and cleaning bathrooms.
Professional Cleaner
Nova Cleaning Services
07.2023 - 08.2023
- Professional part-time cleaner.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Sanitized high-touch surfaces such as door handles and light switches.
Key Holder
Evel
01.2022 - 01.2023
- Ensured compliance with all company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Assisted in general housekeeping to maintain store image.
- Cleaned and sanitized food preparation areas, cooking surfaces, and utensils.
- Managed food preparation, presentation, and service quality standards.
Education
Hair Styling
Estelle Academy of Hair And Design
Edmonton, AB08-2025
High School diploma -
Salisbury Composite
01.2023
Babysitting course
St. John's Ambulance
certification
Pro-serve
Skills
- Effective Multi-Tasking
- Clear Verbal Communication
- Task Prioritization Skills
- Strategic Planning
- Deadline-Oriented Task Management
- Innovative Problem Solving
- Diligent Work Ethic
- Attention to detail
- Customer service
References
- Eugene Uhaud, Owner Operator of Foam Fighters/Evel, (780) 937-7920
- Irma Uhaud, Owner Operator of Foam Fighters/Evel, (780) 952-6479
- Dawn Libbey, Owner Operator of Nova Cleaning Services, (780) 318-0713
Volunteer Experience
- Foam Fighters, Hostess, Supervision of kids during games, Checking in adults with kids, Cleaning and sanitization of facility
- SMS Ranch, 06/01/19, 07/31/19, Camp Organizer, Planned, organized and ran summer camps for kids aged 6-13 yrs.
- Keno Hills Stables, 11/01/18, 05/31/19, Custodial Worker, Cleaning, feeding and leading horses, Helping with birthday parties (aged 4-10)
Timeline
Receptionist
Virtually Famous
02.2024 - 09.2024
Professional Cleaner
Sparkle & Sheen
08.2023 - 01.2024
Professional Cleaner
Nova Cleaning Services
07.2023 - 08.2023
Key Holder
Evel
01.2022 - 01.2023
Supervisor
Foam Fighters
01.2021 - Current
Hair Styling
Estelle Academy of Hair And Design
High School diploma -
Salisbury Composite
Babysitting course
St. John's Ambulance
certification
Pro-serve
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