JEREMIAH PROSIA
Québec
Summary
Dynamic professional with over 15 years of experience in the hospitality and luxury cruise industry, committed to excelling in leadership roles through a focus on performance and operational excellence. Proven expertise in streamlining processes and enhancing team collaboration drives organizational success in fast-paced environments. Recognized for adaptability and a steadfast commitment to maintaining high standards of reliability and communication. Proficient in conflict resolution, process optimization, and strategic planning, employing a flexible approach to effectively address evolving business needs.
Overview
15
15
years of professional experience
Work History
Supervisor
Tim Horton’s
Quebec
10.2024 - Current
- Supervised daily operations, ensuring high standards of food quality and customer service.
- Trained and mentored team members on operational procedures and best practices.
- Monitored inventory levels, coordinating timely restocking to meet demand.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Server
VIRGIN Voyages
Makati, Philippines
05.2022 - 09.2024
- Delivered exceptional customer service while ensuring timely order fulfillment and accuracy.
- Collaborated with kitchen staff to coordinate efficient meal service and enhance guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Waiter
MSC Cruises
Philippines
11.2019 - 10.2021
- Delivered exceptional customer service in high-pressure dining environments.
- Managed guest orders efficiently using point-of-sale systems.
- Assisted in training new team members on service protocols.
- Adapted to diverse guest needs, enhancing overall dining experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
F.O.H Supervisor
Somewhere Restaurant
Dubai, U.A.E
08.2018 - 11.2019
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service protocols and operational standards.
- Managed scheduling and staffing for peak service periods, optimizing team efficiency.
Supervisor/OIC
La Broiche Café Restaurant
Abu Dhabi, U.A.E
02.2016 - 06.2018
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff on best practices for food preparation and presentation standards.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Developed staff schedules to maintain adequate coverage during peak hours and special events.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Head Waiter/ Barista
Chili’s Bar & Grill
Riyadh, Saudi Arabia
06.2011 - 12.2015
- Supervised daily operations of dining area to ensure exceptional guest experiences.
- Trained and mentored junior staff on service standards and menu knowledge.
- Coordinated with kitchen team to optimize order accuracy and efficiency during peak hours.
- Implemented strategies to enhance customer satisfaction, leading to positive feedback and repeat visits.
- Conducted inventory management and supply ordering, reducing waste through efficient resource use.
Education
Specialty Barista -
Jamaican F&B Training Center
Cagyan De Oro, Philippines03.2022
Specialty Barista -
Jamaican F&B Training Center
Cagyan De Oro, Philippines03.2022
FILIPINO INSTITUTE DUBAI
DUBAI, UNITED ARAB OF EMIRATES01-2018
Skills
- STCW certified
- Outlet management skills
- Understanding of specialty coffee
- Wine expertise
- Strong verbal communication
- Effective multi-tasking
- Adaptable to change
- HACCP fundamentals
- Certified in food hygiene
- Achievement focused
- Coaching and guidance
- Team leadership
- Team skill enhancement
- Inventory management
- Employee engagement techniques
Languages
English
Full Professional
French
Limited Working
PERSONAL DATA
- Date of Birth: June 18, 1986
- Nationality: Filipino
Timeline
Supervisor
Tim Horton’s
10.2024 - Current
Server
VIRGIN Voyages
05.2022 - 09.2024
Waiter
MSC Cruises
11.2019 - 10.2021
F.O.H Supervisor
Somewhere Restaurant
08.2018 - 11.2019
Supervisor/OIC
La Broiche Café Restaurant
02.2016 - 06.2018
Head Waiter/ Barista
Chili’s Bar & Grill
06.2011 - 12.2015
Specialty Barista -
Jamaican F&B Training Center
Specialty Barista -
Jamaican F&B Training Center
FILIPINO INSTITUTE DUBAI