Andrew Kabanda

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Process client intakes, transfers, and supports clients with daily needs.

Record client notes, intake forms, and discharge plans in accordance to Toronto shelter standards and Fred Victor's policies and procedures.

Serving meals provided for warming center visitors.

Distribution of Harm Reduction kits and stocking of Harm Reduction supplies.

Contact the on call program manager in the event of crises or emergencies.

Work closely with security staff in order to provide a coordinated and collaborative approach to potential crises.