Byron Medina

• Assisted customers in selecting embroidery products, enhancing overall shopping experience.
• Maintained accurate inventory records using point-of-sale systems to ensure product availability.
• Streamlined order processing workflows, reducing turnaround time for customer orders.

Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.

• Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.

• 1. Answer phone calls from our customers.
• 2. Process data entry orders/ will call order in Quick books.
• 3. Process credit card payments/ track inventory
• 4. email customers for concerns

• In charge of checking line production for correct product, weight and details.
• Enter Quality Control Data in Excel on a daily basis
• Emailed daily quality control report on daily basis to QC Manager
• Customer service Rep in parts department( bilingual in Spanish)

• In charge of checking quality in Dye houses for correct Lap dips based on approved standards.
• Direct all warehouse Quality Control staff for final inspection audits using 2.5 AQL.
• Communication with Production Managers in Nicaragua based factories to resolve quality
• Issue's that occur when we receive shipments. Track production reports for delivery dates.
• In charge of preparing CTL & Top samples for buyers before shipments are made. Check for construction, quality and specifications. Train in house QC inspectors for correct inspection.

• In charge of Quality control Department.
• Direct all warehouse Quality Control staff for final inspection audits using 2.5 AQL.
• Communication with Production Managers in New York Corporate office to resolve quality
• Issue's that occur when we receive shipments from China, Vietnam and other overseas countries.
• In charge of preparing CTL & Top samples for buyers before shipments are made, checking for construction, quality and specifications. Train in house QC inspectors for better methods of checking garments for critical issues. Track production reports for hot orders and on time delivery dates.