Randy Goldrup

• Greeted customers and provided exceptional customer service.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Maintained cleanliness of store environment including floors, windows, displays.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Helped customers find specific products, answered questions, and offered product advice.

• Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
• Upsold room upgrades when appropriate to increase revenue for the hotel.
• Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
• Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.

Open store, manage tills and complete various transactions using POS. Informed and advise customers with extensive product knowledge and strong communication skills. Merchandise and organize inventory/store displays. Maintain clean and safe workspace. Research and price trade and sale items coming into the store.

Managed staff on duty, troubleshoot POS issues, handle staff enquiries and customer complaints or remarks. Completed transactions and assisted in all departments as needed. Opened and closed the store (key holder) managed tills, ensured store safely opened and securely closed. Merchandise and inventory management. Wrote, performed, directed, and edited social media commercials for the store while also managing other aspects of the social media presences.