Byrdie Eden-Clarke
Edmonton,Canada
Summary
Dynamic hospitality professional with over 7 years of experience in the industry, excelling in customer service and leadership. Adept at upselling and maximizing sales while maintaining high standards of cleanliness. Strong knowledge of cocktails and spirits, combined with exceptional multitasking abilities, ensures a memorable guest experience.
Overview
7
7
years of professional experience
Work History
Server
Kin
Edmonton, Alberta
07.2023 - Current
- Welcomed and hosted guests, managing both the room atmosphere and door service responsibilities.
- Simplified and explained complex cocktails in an engaging, approachable way to enhance the guest experience.
- Built rapport with regular customers to enhance their dining experience.
Shift Lead/Server/Bartender
JOEY Bell Tower
Edmonton, Alberta
10.2018 - Current
- Began as a hostess; quickly promoted to shift lead, server, and bartender roles.
- Provide personalized and efficient service to ensure guest satisfaction.
- Consistently upsell food and beverage items to maximize sales.
- Maintain high standards of cleanliness and presentation.
- Utilize strong communication and multitasking skills in a busy restaurant environment.
Server/Bartender
Nowhere Wine Bar
Edmonton, AB
06.2023 - 06.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Enhanced wine expertise through weekly tastings and training on flavor profiles and varietal characteristics.
- Used this wine knowledge to assist guests with choices in a fun, and approachable way.
Education
Bachelor of Science - Psychology
University of Alberta
Edmonton, AB06.2023
Skills
- Customer service excellence
- Attention to detail
- POS and cash handling
- Beverage knowledge
- Multitasking and order management
- Team collaboration
- Reliability and punctuality
- Social media skills
- Staff training and development
- Menu knowledge
- Shift leadership
References
References available upon request.
Timeline
Server
Kin
07.2023 - Current
Server/Bartender
Nowhere Wine Bar
06.2023 - 06.2024
Shift Lead/Server/Bartender
JOEY Bell Tower
10.2018 - Current
Bachelor of Science - Psychology
University of Alberta