Bushra Zubair
Belleville,ON
Summary
Driven and empathetic, I excelled as a Customer Service Representative at Metro Grocery Store, enhancing customer loyalty through exceptional dispute resolution and empathy. My organized, detail-oriented approach and strong teamwork skills supported successful events at the Community Development Council Of Quinte. I thrive in high-stress situations, always maintaining professionalism and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro Grocery Store
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Volunteer
Community Development Council Of Qunite
11.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Ontario Graduate Certificate - Project Management
Loyalist College of Applied Arts And Technology
Belleville, ON04.2024
Bachelor of Engineering - Electrical Engineering
Mahant Bachittar Singh College of Engineering
Jammu ,India08.2021
Skills
Positive Attitude
Teamwork and Collaboration
Organized and Efficient
Attention to Detail
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Native or Bilingual
Certification
- First Aid/CPR Certified
Additional Information
Availability - Full Time
Timeline
Volunteer
Community Development Council Of Qunite
11.2023 - Current
Customer Service Representative
Metro Grocery Store
09.2023 - Current
Ontario Graduate Certificate - Project Management
Loyalist College of Applied Arts And Technology
Bachelor of Engineering - Electrical Engineering
Mahant Bachittar Singh College of Engineering
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