Bushra Rahiq
Toronto,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Services
Khorsheed restorant
03.2021 - 04.2021
- Greeted customers to the store, following through on requests and orders
- Answer an average of 100 calls per day with 95% customer satisfaction rate
- Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Train and assist entry-level customer services officers by helping them improve their listening skills, communication and multitasking abilities
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
R N kitchen
01.2019 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Customer Service Volunteer
R N kitchen
09.2018 - 01.2019
- Greeted customers and provided assistance with inquiries.
- Assisted customers in selecting suitable products for their needs.
- Answered customer questions about product features, pricing, availability and services.
- Responded to customer complaints in a timely manner.
Education
Some College (No Degree) -
RH King Academy, High School
Some College (No Degree) -
Azimmi Art, Course Certification
Some College (No Degree) -
English, Course
Skills
- Communication skills
- Computer proficiency
- Leadership experience
- Problem solving abilities
- Confident
- Painting and drawing
- Team player
- Patience
- Time management
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
French
Limited
Timeline
Customer Services
Khorsheed restorant
03.2021 - 04.2021
Cashier
R N kitchen
01.2019 - 01.2021
Customer Service Volunteer
R N kitchen
09.2018 - 01.2019
Some College (No Degree) -
RH King Academy, High School
Some College (No Degree) -
Azimmi Art, Course Certification
Some College (No Degree) -
English, Course
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