Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Busayo Oyeleye

London,ON

Summary

Accomplished, passionate, and self-motivated Customer Service Representative with a proven track record of resolving discrepancies, optimizing business unit risk profiles, and driving innovative service delivery frameworks. Committed to achieving business objectives through the promotion of banking solutions, consistently delivering exceptional customer experiences, and recommending operational improvements. Proactive problem-solver with a keen eye for detail and a dedication to ensuring issues are handled appropriately. Known for a results-driven approach and a strong commitment to continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TD Canada Trust Bank
10.2022 - Current
  • Managing and resolving discrepancies while ensuring that responses are provided promptly and accurately
  • Proactively offering customers different options and solutions, and consistently following up to ensure complete resolution
  • Collaborating in the implementation of innovative procedures and optimizing the risk profile of the business unit to enhance operational efficiency and effectiveness
  • Defining, standardizing, measuring, and continually enhancing the Bank's service delivery framework through cutting-edge initiatives and fostering active stakeholder engagement
  • Promoting banking solutions and efficiently completing business processes to consistently achieve and exceed business objectives within specified timeframes
  • Delivering exceptional customer experiences and consistently recommending operational improvements within established procedures and guidelines to enhance service quality
  • Monitoring and addressing issues, ensuring they are handled appropriately, and proactively escalating when necessary to guarantee swift resolution and customer satisfaction.

System Navigation Assistant

WILL Employment Solutions London
01.2020 - 09.2022
  • Established initial contact with prospects for the overall intake and referral process in a
    timely manner to accelerate client access to services and programs.
  • Demonstrated keen aptitude for public speaking during facilitation of outreach
    opportunities to build new client referrals.
  • Conducted periodic file reviews to sustain client engagement and assess job readiness.
  • Provided weekly reports to team lead on the overall activities of the week, to ensure that
    client is being effectively and efficiently supported throughout their journey.
  • Contributed to organizational outcomes by 10% for special projects (Align Assessment;
    WES Gateway).
  • Provided support to clients and staff of WILL Employment Solutions through front desk
    coverage.

Education

Professional Scrum Master (PSM 1) -

M.A in Marketing Communications -

University of Westminster

BSc in Mass Communication -

Bowen University

Skills

  • Attention to detail
  • Analytical Thinking
  • Critical Thinking
  • Time Management
  • Adaptability & flexibility
  • Leadership
  • Problem solving
  • Decision-Making
  • Excellent Communication & verbal skills
  • Sales expertise
  • Content and digital marketing
  • Strategy development
  • Risk Management
  • Process Optimization
  • Data Analysis (including Basic SQL)
  • Financial Analysis
  • Regulatory Compliance
  • Project Management (including Scrum Methodology)
  • Budgeting
  • Quality Control
  • Report Generation
  • Software Proficiency (eg, MS Office, CRM, Jira)

Certification

Introductory Certificate in Marketing UK

Timeline

Customer Service Representative

TD Canada Trust Bank
10.2022 - Current

System Navigation Assistant

WILL Employment Solutions London
01.2020 - 09.2022

Professional Scrum Master (PSM 1) -

M.A in Marketing Communications -

University of Westminster

BSc in Mass Communication -

Bowen University

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Busayo Oyeleye