Burk Trew
Ottawa
Summary
Professional, the objective has been to cultivate an efficient, collaborative, and dependable team-centric environment. I pride myself on my ability to deliver, to lead and also be a team player, and always remaining composed.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
GFL Environmental
09.2023 - Current
- hilewGuided workforce to compliance with corporate regulations, keeping accurate records and, managing audits as required.
- Composed weekly reports on billable vs non-billable hours for company stakeholders.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed business-to-business and business-to-client relationships, ensuring that relationships remained strong.
- Managed out-of-town project expenses such hotel and equipment bookings, and employee personal expense reports.
- Contributed to the implementation of departmental policies and procedures ensuring consistency across the organization.
- Payroll administrator; using Agile and Workday to administer pay and benefits to employees.
Customer Service Representative
Yarmand Tech.
06.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
HR Coordinator
Bealls Inc.
01.2021 - 12.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Developed and administered internal surveys to evaluate employee satisfaction.
HR Recruiter
The Canterbury Center
05.2014 - 06.2016
- Organized seasonal hiring events to meet business needs during tourist season.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Fulfilled requirements suggested by management to satisfy important stakeholder relationships through applicant selection.
- Coordinated schedules to arrange management interviews with applicants.
Education
Bachelor of Science - Management
University of South Florida
Sarasota, FL05.2020
Skills
- Professional Telephone Demeanor
- Microsoft Excel
- Business Development Understanding
- Active Listening
- Project Management Abilities
- Conflict Resolution
- Calm and Professional Under Pressure
- Invoice Preparation and Processing
- Administrative Support
Working out, Gaming, Concept Sketching
One of the best ways I've found to always remain in a good mode is to workout. Gaming has always been part of my life and is something I really enjoy. In many ways, it has kept me on the straight and narrow and out of harms way. Conceptual drawing is something I like every much, the long and short of it is that I like bringing pictures I draw to life. It's not a hobby i can afford at this point in my life, but I'm always thrilled to sketch an idea and have the person show me after its done.
Timeline
Operations Coordinator
GFL Environmental
09.2023 - Current
Customer Service Representative
Yarmand Tech.
06.2023 - 09.2023
HR Coordinator
Bealls Inc.
01.2021 - 12.2021
HR Recruiter
The Canterbury Center
05.2014 - 06.2016
Bachelor of Science - Management
University of South Florida
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