BUDDHIKA GUNASEKARA
EDMONTON,AB
Summary
Twelve years of work experience in Hospitality, and customer service roles. Strong customer service and operational management skills. Master's in business and administration from University of Wales (WES recognized). Results-oriented team player with a Bachelor's degree in Business Management. Effective communicator with analytical skills to collaborate across various levels of management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Delta Hotels by Marriott Edmonton Center Suites
08.2022 - Current
- Provide exceptional guest service while managing a busy bar and lounge.
- Demonstrate knowledge of craft/classic cocktails and created unique drinks.
- Lead and coordinate team members to deliver a seamless guest experience.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Increase sales through effective upselling and product knowledge.
- Maintain bar cleanliness, organized inventory, and managed orders.
- Coordinate event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Handle cheque delivery, payment collection, and cash handling.
Manager
SUBWAY RESTURANTS - Manitoba Ltd
02.2020 - 08.2022
- Ensured adherence to Subway standards, procedures, and regulations
- Managed weekly and monthly administrative tasks, including sales reporting and reconciliations
- Prioritized food safety compliance, staff training, and sanitation standards
- Achieved daily KPIs to meet business objectives
- Supervised and motivated team members, managed inventory and suppliers
- Ensured prompt order-taking and delivery to enhance customer satisfaction
Operation Manager (Administration & Guest Service)
Hotel Sanasta
10.2013 - 01.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Warehouse Operator
LOGIWIZ COMPANY (PVT) LTD-Under Heyleys Advantis Group
01.2012 - 01.2020
- Safely operated facilities while maintaining a focus on customer service and passenger safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
F&B Supervisor / Guest Relation Coordinator
Hilton London Paddington Hotel
10.2010 - 01.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Master of Business Management -
University of Wales
01.2010
Bachelor of Business Management -
University of Bangalore
05.2007
Executive Certificate in HR Management -
HRM Institute
10.2013
Advanced Diploma in Hospitality Management -
QIB Campus
09.2013
Diploma in Hospitality Management -
QIB Campus
10.2007
Skills
- Health and Safety Compliance
- Critical thinking & problem solving
- Scheduling Staff
- Sanitation Standards
- Multitasking
- Food and Beverage Operations
- Cost Control
- Time Management
References
References available upon request.
Certification
- Forklift Training & Licenses, E100659, 2025
- Skid-steer Training & Licenses, E100659, 2025
- Safety Service Manitoba UCN -Thompson-UCN, Safety Service Manitoba
- Safety Service Manitoba UCN -Thompson, Safety Service Manitoba
Timeline
F&B Supervisor
Delta Hotels by Marriott Edmonton Center Suites
08.2022 - Current
Manager
SUBWAY RESTURANTS - Manitoba Ltd
02.2020 - 08.2022
Operation Manager (Administration & Guest Service)
Hotel Sanasta
10.2013 - 01.2020
Warehouse Operator
LOGIWIZ COMPANY (PVT) LTD-Under Heyleys Advantis Group
01.2012 - 01.2020
F&B Supervisor / Guest Relation Coordinator
Hilton London Paddington Hotel
10.2010 - 01.2012
Master of Business Management -
University of Wales
Bachelor of Business Management -
University of Bangalore
Executive Certificate in HR Management -
HRM Institute
Advanced Diploma in Hospitality Management -
QIB Campus
Diploma in Hospitality Management -
QIB Campus
- Forklift Training & Licenses, E100659, 2025
- Skid-steer Training & Licenses, E100659, 2025
- Safety Service Manitoba UCN -Thompson-UCN, Safety Service Manitoba
- Safety Service Manitoba UCN -Thompson, Safety Service Manitoba
Similar Profiles
zahara kagoyazahara kagoya
House Keeping at Delta Hotels Edmonton Center SuitesHouse Keeping at Delta Hotels Edmonton Center Suites
Dmitriy ArkhipenkovDmitriy Arkhipenkov
Front Office Manager at Delta Hotels by Marriott City CenterFront Office Manager at Delta Hotels by Marriott City Center
Johannes PretoriusJohannes Pretorius
Meeting and Events Supervisor at Delta Hotels by Marriott City Center DohaMeeting and Events Supervisor at Delta Hotels by Marriott City Center Doha