zahara kagoya
Edmonton
Summary
Positive and upbeat professional who connects with customers maintains documentation, and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. A detail-oriented salesperson who fosters enthusiasm for products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production.
Reliable and upbeat professional successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
House Keeping
Delta Hotels Edmonton Center Suites
03.2024 - Current
- Coordinated with housekeeping staff to expedite room turnovers during peak periods.
- Coordinated with housekeeping staff to ensure cleanliness and readiness of rooms upon guest arrival.
- Increased employee morale through recognition programs that rewarded outstanding performance within the housekeeping department.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Upheld a clean work environment by performing routine housekeeping tasks around the machine area.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
- Trained and assisted individuals with routine housekeeping tasks, meal preparation, dressing, and personal hygiene.
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Store Manager
Canadian Tire
03.2021 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Merchandise Associate
Costco
09.2019 - 03.2021
- Maintain cohesive displays by consistently following store merchandising standards
- Process and prepare new merchandise for sales floor with accurate labels
- Support customers by helping them locate desired items and complete purchases
- Minimize shrink and loss through good merchandise management practices and customer monitoring
- Encourage customer purchases through attractive, orderly displays
- Maintain organized merchandise displays with regular cleaning and recovery
- Stock and rotate products on store floor in coolers, bins and shelves
- Draw sketches, floor plans or models of proposed displays and installations
- Verify proper shelf locations by checking style numbers, bin locations and product documentation
- Perform comprehensive stock checks to maximize product sales
- Maintain inventory by checking in deliveries, pricing items and stocking merchandise
- Help the store prepare for upcoming events, promotions and weekly ad pricing.
Sales Associate
Blessing African Food Market
02.2017 - 11.2020
- Help customers navigate store, complete sales and process returns
- Assist customers with sales and service needs
- Build attractive displays and merchandised products
- Rotate stock using clearance markdowns and special sales promotions
- Inform customers of promotions and special offers to increase sales
- Maintain customer satisfaction, quickly resolving issues and offering expert assistance
- Source and deliver special orders to fulfill customer requests
- Remove dust and dirt from items, regularly cleaning store
- Keep store shelves, racks and bins presentable with resets
- Recommend merchandise to suit customer budget and preferences
- Promote products by tracking offerings and prices
- Locate requested items from racks or storage areas
- Coordinate with loss and prevention officer to track misplaced and damaged items
- Confirmed prices and processed payments to complete sales
- Create great customer experiences with personalized sales support
- Check returned product condition before processing refunds
- Offer guidance on installation and troubleshooting for customers requiring additional assistance
- Minimize store thefts through strategic monitoring and customer observation.
Education
Diploma - Business Management -
CDi College
Toronto, Ontario01.2020
Skills
- Customer Needs Assessment
- Sales Goals Attainment
- Product Recommendations
- Time Management
- Product Guidance
- Listening Skills
- Outgoing Personality
- Policy and Procedure Adherence
- Flexible Schedule
- Stocking and Receiving
- Conflict Resolution
- Goal-Oriented
- Product Promotions
- Sales Pipeline Management
- Calm Demeanor
- Payment Processing
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
References
- Mwanga Matullah Ashah, (647)354-6655
- Kenisha Fraser, (587)532-7129
Timeline
House Keeping
Delta Hotels Edmonton Center Suites
03.2024 - Current
Store Manager
Canadian Tire
03.2021 - 12.2023
Merchandise Associate
Costco
09.2019 - 03.2021
Sales Associate
Blessing African Food Market
02.2017 - 11.2020
Diploma - Business Management -
CDi College
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