Bryan Morales
Oakland
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Dave's Hot Chicken. Proven ability to enhance operational efficiency and staff training, ensuring high-quality service delivery. Skilled in developing processes that improve accuracy and customer satisfaction, consistently exceeding expectations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cook Shift Leader
Dave's Hot Chicken
Oakland
01.2024 - Current
- Supervised kitchen staff during shifts to ensure efficient food preparation.
- Collaborated with management to implement improved kitchen processes and workflows.
- Organized the work area for efficient functioning during shifts.
Cashier
McDonald's
Oakland
12.2023 - 07.2025
- Operated cash register and processed customer transactions efficiently.
- Provided friendly customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the dining area and workspace.
Restaurant Waiter
La Hormiga De Oro Restaurant
Pembroke Pines
01.2023 - 08.2023
- Provided exceptional customer service to enhance guest dining experiences.
- Processed customer orders accurately using the restaurant's POS system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
QA Analyst
cash app
Oakland
11.2021 - 10.2022
- Ensured compliance with quality assurance standards and processes.
- Assisted in developing processes that ensure a high level of accuracy in all aspects of the QA process.
- Developed and maintained test plans, cases, scripts, and data for manual and automated testing.
Customer Service Representative
Instacart
Oakland
03.2021 - 11.2021
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve customer service processes.
Education
High School Diploma -
Miguel Bonilla Obando
Nicaragua12-2014
Skills
- Customer service
- Staff training
- Team collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Cook Shift Leader
Dave's Hot Chicken
01.2024 - Current
Cashier
McDonald's
12.2023 - 07.2025
Restaurant Waiter
La Hormiga De Oro Restaurant
01.2023 - 08.2023
QA Analyst
cash app
11.2021 - 10.2022
Customer Service Representative
Instacart
03.2021 - 11.2021
High School Diploma -
Miguel Bonilla Obando
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