Brooklyn Vanderwoude
Montreal,QC
Summary
McGill University graduate with a Bachelor of Arts in Psychology and Behavioural Science, combining a strong academic background in human behaviour with hands-on experience across customer service, hospitality, education, childcare, administration, team leadership and coaching. Complimented on interpersonal skills, people-centered approach, emotional intelligence, and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Fairview Dental Center
Pointe-Claire, Quebec
01.2024 - Current
- Greeted patients upon arrival at the office, and assisted them with paperwork completion.
- Managed appointment scheduling for dentists, specialists, and hygienists.
- Verified patient insurance coverage, submitted estimates, and claims for patients.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
Waitress
McKibbin's Irish Pub
Pointe-Claire, Quebec
06.2023 - 01.2024
- Answered questions about menu items, ingredients, and pricing.
- Provided custom recommendations for clients' individual needs.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean and safe workspace.
Waitress
Gigi Pizzeria
Pointe-Claire, Quebec
06.2017 - 10.2023
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
Member Service Representative
World Gym Quebec
Dollard-des-Ormeaux, Quebec
06.2021 - 03.2022
- Provided information on class schedules, pricing plans, and available services.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Responded promptly to customer complaints or issues regarding the facility, equipment or memberships.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Seasonal Store Manager
Santa Ville
Pointe-Claire, Quebec
10.2019 - 12.2021
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Sales Associate
Sports Rousseau
Pointe-Claire, Quebec
04.2020 - 11.2021
- Assisted customers with product selection, sizing, and styling based on specific needs.
- Organized stockroom shelves according to size, color or style.
- Attended team meetings to review performance goals, objectives and new product information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Bachelor of Arts - Psychology
McGill University
Montreal, QC06-2025
Skills
- Data collection
- Problem solving
- Team collaboration
- Shift scheduling
- Leadership
- Active listening
- Training and mentoring
- Computer literacy
Certification
- Heartsaver CPR AED
- Ringette Competition Introduction
Volunteering and Coaching
Day Center Activity Animator, Omega Community Resources
Fundraiser, Great Cycle Challenge
Assistant Coach, U16/U19 AA Ringette Lac Saint-Louis
On Ice and Off Ice Instructor, Excellence Ringette
Timeline
Treatment Coordinator
Fairview Dental Center
01.2024 - Current
Waitress
McKibbin's Irish Pub
06.2023 - 01.2024
Member Service Representative
World Gym Quebec
06.2021 - 03.2022
Sales Associate
Sports Rousseau
04.2020 - 11.2021
Seasonal Store Manager
Santa Ville
10.2019 - 12.2021
Waitress
Gigi Pizzeria
06.2017 - 10.2023
Bachelor of Arts - Psychology
McGill University
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