Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Amritpal Kaur

Amritpal Kaur

Brampton,ON

Summary

  • Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
  • Energetic treatment coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges.
  • Detail-oriented Medical and passionate about facilitating excellent patient care.
  • Motivated team builder and supervisor focused on driving team collaboration.

Overview

7
7
years of professional experience

Work History

Treatment Coordinator

Peel Dental Care
Brampton, Ontario
05.2022 - Current
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Created customized treatment plans for patients based on individual needs.
  • Tracked patient progress and updated records accordingly.
  • Provided support to clinical staff with insurance verification and authorization processes.
  • Conducted financial counseling sessions for new and existing patients.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Facilitated smooth transitions from one level of care to another when needed by patients.
  • Analyzed patient data to identify potential areas of improvement in overall quality of care.
  • Performed administrative duties such as filing insurance claims forms or preparing reports.
  • Communicated effectively with dentists, hygienists, oral surgeons, and other healthcare professionals.
  • Participated in meetings focused on improving customer service standards throughout the organization.
  • Scheduled evaluations and procedures for patients.
  • Provided administrative support for patient care staff.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.

Dental Receptionist

Altima Dental
Brampton, Ontario
10.2020 - 05.2022
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Collected payments from patients in accordance with established policies and procedures.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Organized patient charts prior to each appointment in order to save time during check-in process.

Receptionist Administrator

Smart International Immigration Solutions
Brampton, Ontario
11.2017 - 11.2020
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Maintained reception area cleanliness and tidiness.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Coordinated meetings between internal departments and external partners and clients.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Education

Graduate Certificate - Community Mental Health

Niagara College
Welland, None
04-2016

Palliative Care – Multidiscipline

Niagara College
Niagara Falls, ON
04-2015

Bachelor of Science - Bachelor of Science-Nursing

Guru Nanak College of Nursing
Punjab, India
04-2014

Skills

  • Appointment Scheduling
  • Secretarial duties
  • Treatment Planning
  • Office Administration
  • Patient Care Coordination
  • Insurance Verification
  • Dental assessment experience
  • Patient Flow Management
  • Knowledge of dental insurance
  • Payment Collection
  • Administrative supervision
  • Filing and Recordkeeping
  • Database coordination
  • Multitasking ability
  • Organizational standards
  • Medical Data Collection

Languages

English
Professional
Punjabi
Professional
Hindi
Professional

References

References available upon request.

Timeline

Treatment Coordinator

Peel Dental Care
05.2022 - Current

Dental Receptionist

Altima Dental
10.2020 - 05.2022

Receptionist Administrator

Smart International Immigration Solutions
11.2017 - 11.2020

Graduate Certificate - Community Mental Health

Niagara College

Palliative Care – Multidiscipline

Niagara College

Bachelor of Science - Bachelor of Science-Nursing

Guru Nanak College of Nursing

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Amritpal Kaur