Brooklyn Porter
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed to providing client satisfaction with a positive and upbeat demeanor with strong relationship-building abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Care Receptionist
Dartmouth Tartan Tails Animal Hospital
02.2025 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Created surgery sheets for upcoming surgery's.
- Checked in pets for surgery and wellness appointments.
Client Care Receptionist
Sackville Animal Hospital
12.2023 - 01.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and appointments using office management software.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Placed clients and pets in room.
- provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Retail Store Lead
Petsmart
06.2021 - 12.2023
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Trained and supported team members in product knowledge and customer service techniques.
- Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
- Performed cash and card transactions to complete customer purchases.
- Applied discounts to customer purchases.
- Opened and closed cash registers and store.
- Completed nightly deposit.
- Cared for sick animals.
- Completed store walks to ensure the safety of team members and customers.
- Ensured shelves were stocked and tidy.
- Helped customers find products to fit pets needs.
Team Member
Tim Hortons
06.2020 - 08.2020
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Operated coffee brewing equipment efficiently to maintain quality standards.
- Assisted in inventory management, restocking supplies to meet demand.
- Collaborated with team members to uphold cleanliness and safety protocols.
- Processed cash transactions accurately, handling payments and providing change.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained knowledge of menu items to assist customers with orders effectively.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Nail Technician
Hair Design Center
Halifax, NS06-2025
High School Diploma -
Sackville High School
Lower Sackville, NS06-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Verbal and written communication
- Appointment scheduling
- Communication
- Problem Solving
- Adaptability
- Attention to detail
- Creativity
- Reliable
Languages
French
Limited Working
English
Native or Bilingual
Certification
- Nail Technician License - Temporary (awaiting exam for full license)
Timeline
Client Care Receptionist
Dartmouth Tartan Tails Animal Hospital
02.2025 - 04.2025
Client Care Receptionist
Sackville Animal Hospital
12.2023 - 01.2025
Retail Store Lead
Petsmart
06.2021 - 12.2023
Team Member
Tim Hortons
06.2020 - 08.2020
Nail Technician
Hair Design Center
High School Diploma -
Sackville High School
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