Brooklyn Porter
Lower Sackville,NS
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, keeping organized, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Client Care Receptionist
Sackville Animal Hospital
12.2023 - 01.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Booked client appointments.
- Assisted veterinarians and technicians when needed.
- Placed clients and pets in room.
- Checked in clients and made technicians aware of their arrival.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Retail Store Lead
PetSmart
06.2021 - 12.2023
- Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted store walks.
- Opened and closed cashed registers.
- Completed nightly deposit.
- Cared for sick animals.
- Help customers find pet products to fit their pets needs.
- Took sick pets to vet appointments.
Grooming Assistant
Puchh Puchh Pet Lovers Point
11.2019 - 01.2020
- Ensured a clean and sanitary environment for pets by regularly disinfecting workstations and tools.
- Enhanced customer satisfaction through attentive listening and addressing individual pet needs.
- Handled difficult pets with patience and compassion, earning trust from both pets and their owners over time.
- Kept detailed records to track each pet''s progress and specific requirements, ensuring consistent quality across visits.
- Educated clients on proper at-home maintenance routines to promote healthy coats between grooming sessions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Team Member
Tim Hortons
06.2019 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Helped customers make decisions on food and beverages that fit their needs.
Education
Bachelor of Science - Life Sciences
University of Prince Edward Island
06-2026
High School Diploma -
Sackville High School
Lower Sackville06-2022
Skills
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
- Scheduling appointments
- Time management
- Appointment scheduling
- Customer and client relations
- Adaptability
- Problem Solving
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Client Care Receptionist
Sackville Animal Hospital
12.2023 - 01.2025
Retail Store Lead
PetSmart
06.2021 - 12.2023
Grooming Assistant
Puchh Puchh Pet Lovers Point
11.2019 - 01.2020
Team Member
Tim Hortons
06.2019 - 08.2019
Bachelor of Science - Life Sciences
University of Prince Edward Island
High School Diploma -
Sackville High School
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