Brooke Towle
Hamilton,ON
Summary
Experienced and dynamic Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Clinic Manager
Thrive Physiotherapy
Hamilton, Ontario
08.2021 - Current
- Managed a team of licensed healthcare professionals and administrative staff, including hiring, training, and performance evaluations.
- Collaborated with and lead multi-disciplinary staff with empathy to improve overall patient care, clinical processes, and patient outcomes.
- Maintained a safe, clean, supportive, and collaborative work environment, including facilitating continuing education and professional development opportunities for staff.
- Provided excellent service and attention to customers, whether face-to-face or through phone and email conversations, to ensure customer retention and satisfaction.
- Maintained records management system to process personnel information and produce reports.
- Oversaw the tracking, organization, purchasing, and maintenance of clinical equipment, stock, and supplies.
- Developed and implemented policies and procedures for clinic operations.
- Ensured proper invoicing, insurance claims processing, and frequent collaboration with accountants for financial reporting.
- Developed relationships with surgeons and primary healthcare providers to sustain a strong referral pipeline.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations, licensing, and certification.
- Assisted in developing marketing campaigns.
Education
Ontario College Advanced Diploma - Interactive Media Development
Confederation College of Applied Arts And Technology
Thunder Bay06-2018
Skills
- Team leadership
- Patient care coordination
- Operations management
- Healthcare administration
- Collaboration skills
- Critical thinking
- Organized multitasking
- Marketing
- Medical billing
- Technical troubleshooting
- Problem-solving abilities
- Time management
Accomplishments
- Academic Award of Excellence
- Honour Roll Certificate
- Jack Oliphant Computer Excellence Award
Affiliations
- Ceramic Artist
- Photographer
- Avid Camper
- 2SLGBTQIA+ Activism
- Disability Justice
- Sustainability & Environmentalism
References
References available upon request.
Timeline
Clinic Manager
Thrive Physiotherapy
08.2021 - Current
Ontario College Advanced Diploma - Interactive Media Development
Confederation College of Applied Arts And Technology