Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shayanne Solomon

Etobicoke,ON

Summary

Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.

Overview

9
9
years of professional experience

Work History

Clinic Manager

Urban Health Group
06.2024 - Current
  • Conducted monthly staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Boosted clinic revenue through strategic marketing and outreach efforts to local community.
  • Resolved patient complaints in timely manner, ensuring positive experience for all parties involved.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Hired, trained and supervised employees to maintain team of high performers.

Customer Service Representative

LifeLabs Medical Laboratory Services
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Service Coordinator

Home Instead
01.2023 - 01.2024
  • Oversee scheduling and dispatching of caregivers, personal support workers & nurses maximizing efficiency.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Receptionist

Princess Margaret Cancer Centre
04.2021 - 12.2023
  • Oversaw operations of four distinct work stations, ensured visitor satisfaction through efficient check-in process and guidance, maintained order and cleanliness in reception and common areas, assisted in training new staff.

Patient Flow Coordinator

Toronto General Hospital (UHN)
04.2021 - 12.2023
  • Boosted patient flow through effective coordination, kept care team informed about patient progress, maintained clear records of patient flow coordination, solved patient flow issues with innovative strategies.

Appointment Scheduler

Toronto General Hospital (UHN)
04.2021 - 12.2023
  • Boosted appointment scheduling efficiency by 20%, introduced user-friendly software for streamlined operations.

Owner/Operator

A Child's Place Daycare
09.2016 - 04.2021
  • Steered operations, ensured compliance with guidelines, managed personnel, inventory, and budgeting, boosted efficiency through strategic management.

Education

Diploma - Culinary Management

Humber College
Toronto, ON

Skills

  • Time Management
  • Appointment Scheduling
  • Telephone Management
  • High-Volume Call Reception
  • Customer Rapport
  • Clerical Support
  • Warm Cold Call Expertise
  • Project Management
  • MS Office Expertise
  • Team Leadership
  • Phone Inquiries
  • Stress Tolerance
  • Administrative Leadership
  • HIPAA Compliance
  • Clinical management
  • Employee Training

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

LifeLabs Medical Laboratory Services
03.2025 - Current

Clinic Manager

Urban Health Group
06.2024 - Current

Service Coordinator

Home Instead
01.2023 - 01.2024

Receptionist

Princess Margaret Cancer Centre
04.2021 - 12.2023

Patient Flow Coordinator

Toronto General Hospital (UHN)
04.2021 - 12.2023

Appointment Scheduler

Toronto General Hospital (UHN)
04.2021 - 12.2023

Owner/Operator

A Child's Place Daycare
09.2016 - 04.2021

Diploma - Culinary Management

Humber College

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Shayanne Solomon