Brooke Scheer
Ventura
Summary
Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in any role.
Overview
13
13
years of professional experience
Work History
Sales Representative
Ace Industrial Supply Inc.
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Stage And Design Network
04.2020 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Hospitality Team Member
Pizza Hut
05.2017 - 01.2018
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Swim Instructor For Babys
YMCA
06.2012 - 09.2015
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Education
GED -
Mountlake Terrace High
Mountlake Terrace, WASkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Product and service sales
- Customer retention
- Client service
- Negotiation tactics
- Upselling and cross selling
- Account management
Timeline
Sales Representative
Ace Industrial Supply Inc.
02.2023 - Current
Sales Associate
Stage And Design Network
04.2020 - 11.2022
Hospitality Team Member
Pizza Hut
05.2017 - 01.2018
Swim Instructor For Babys
YMCA
06.2012 - 09.2015
GED -
Mountlake Terrace High
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