Summary
Overview
Work History
Education
Skills
Timeline
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Donnavan Rawls RDA

Kerman

Summary


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

26
26
years of professional experience

Work History

Sales Representative

Pearson Dental Supply
07.2019 - Current
  • Serve customers by selling dental products and meeting the customers needs. Service existing accounts, obtain orders, place free goods and handle returns. Cold calls. Plan and organize a daily work schedule to call on existing and or potential accounts. Attended conferences and sales meetings. Work with equipment representatives to provide the office with their overall needs. Help office with the best ordering processes for maximum efficiency.

Treatment Coordinator, RDA

Kubo Orthodontic Group Inc.
07.1999 - 01.2019
  • Ensuring the patients were receiving the highest quality of care as well as effective communications to help them make an informed decision in starting orthodontic treatment with our team. This is a two Dr. high volume practice. I was responsible for following up with the patient as well as communications with their general dentist.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Education

High School-Graduate -

Livingston High School

AS degree - undefined

Modesto Junior College

Skills

  • Know the importance of building dealer/manufacturer/customer relationships
  • Ensure the highest level of quality customer service through tenacity, knowledge and great customer relations
  • Excellent communication skills and a independent problem solver as well as a good team member
  • Product and service knowledge
  • Relationship building
  • Upselling and cross selling
  • Cold calling
  • Territory growth
  • Closing techniques
  • Contact follow-up

Timeline

Sales Representative

Pearson Dental Supply
07.2019 - Current

Treatment Coordinator, RDA

Kubo Orthodontic Group Inc.
07.1999 - 01.2019

AS degree - undefined

Modesto Junior College

High School-Graduate -

Livingston High School

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Donnavan Rawls RDA