BROOKE KIMPINSKI
Victoria,Canada
Summary
Detail-oriented individual with exceptional communication and organizational skills. Excels at handling multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a focus on conflict resolution and crisis intervention. Earned recognition for delivering high-quality results. Thrives in dynamic work settings.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Boom and Batten
05.2024 - Current
- Ensuring positive guest experiences
- Adaptability to different situations and personalities
- Learning and memorizing food and drink menus
- Following the serving it right program ensuring safe service of alcohol
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Mental Health Worker
PHS Community Services
03.2023 - Current
- Providing harm reduction, support and advocacy for residents and others within the unhoused community
- Safety and security measures
- General cleaning duties
- Crisis intervention and de-escalation
- Acting as first response to medical interventions including overdose response and emergencies
- Building trusting relationships with clients/community members
- Holding strong boundaries while remaining empathetic
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Lounge Server
Cactus Club Café
09.2021 - 12.2022
- Hired as a dining room server and promoted to lounge server
- Greet and seat guests
- Clear tables and reset as needed
- Ability to romance and sell items
- Prepared and delivered cocktails, wine and liquor.
Server
Calgary Sports and Entertainment Corporation
09.2021 - 09.2022
- Ensure area is properly set up
- Welcome guests and make introductions to self and service model
- Communicate with guests regarding their experience
- Report any misunderstandings, issues, or incidents to management
- Maintain the POS system and process payments as required
Hair Stylist/Receptionist (Apprentice)
KG Salon
05.2019 - 04.2021
- Performed hair care services such as cutting, styling, blow-drying, and colouring
- Ensured proper procedures in the operations of each appointment
- Booked appointments and greeted clients
- Answered phones/returned calls
Lounge Server/Bartender
The Keg Steakhouse & Bar
08.2018 - 03.2021
- Service of drinks to the restaurant and bar guests with attention to detail, consistency, and passion
- Demonstrated teamwork and communicated positively and professionally to all departments to ensure that guest needs were always met
- Demonstrated a dedication to service and hospitality - ensured each guest left with a sense that their experience was outstanding in every way
- Demonstrated and adhered to proper steps in responsible service of alcohol
Lounge Server/Bartender/Shift Leader
Joe Beeverz Bar and Grill
04.2014 - 08.2018
- Delivered food to guests & served and prepared drinks
- Managed staff
- Opened and closed restaurant & ran daily sales reports, handled beer inventory
- Dealt with customer complaints and issues
Education
Diploma - Hairstyling
H & Co Academy
Brandon, MB01-2016
Grade 12 Diploma -
Shoal Lake School
Shoal Lake, MB06.2014
Skills
- Accountability
- Teamwork
- Independence
- Computer Skills
- Active Listening
- Problem Solving
- Communication Skills
- Empathy
- Feedback Acceptance
- Stress management techniques
- Crisis intervention and deescalation
- Natural leadership skills
Languages
English
Native or Bilingual
Timeline
Server/Bartender
Boom and Batten
05.2024 - Current
Mental Health Worker
PHS Community Services
03.2023 - Current
Lounge Server
Cactus Club Café
09.2021 - 12.2022
Server
Calgary Sports and Entertainment Corporation
09.2021 - 09.2022
Hair Stylist/Receptionist (Apprentice)
KG Salon
05.2019 - 04.2021
Lounge Server/Bartender
The Keg Steakhouse & Bar
08.2018 - 03.2021
Lounge Server/Bartender/Shift Leader
Joe Beeverz Bar and Grill
04.2014 - 08.2018
Diploma - Hairstyling
H & Co Academy
Grade 12 Diploma -
Shoal Lake School
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