Ryan Lunn
Waterloo,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender
State & Main Kitchen & Bar
2023.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold high-profit items such as appetizers and premium drinks to enhance sales numbers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed supervisor role nightly when managers left.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
The Drink Uptown
2021.09 - 2024.05
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Lumper
Direct Lumper Service Inc.
2019.07 - 2021.10
- A labour-oriented job that required completion of time-sensitive tasks in an incentivized work environment
- Refined my ability to effectively work in small, goal driven teams
- Working unsupervised in client warehouses required me to be reliable, punctual and professional at all times.
- Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
- Consistently met deadlines for completing tasks related to receiving, processing, and shipping cargo, ensuring smooth warehouse operations.
Lumper
Express Container Management
2019.04 - 2020.07
Customer Service Representative
Park'N Fly
2015.12 - 2019.02
- Fast-paced airport setting that required professionalism to resolve a variety of customer issues.
- Managing a till and ensuring all paperwork that supports all cash and credit card transactions is complete at shift end.
- Consistently upsold services such as car detailing to guests.
- Responded to customer concerns in a professional manner and resolved issues without manager assistance.
- Coordinated shuttle drivers breaks, established their routes and re-organized them as needed to accommodate guest transportation needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
PetSmart Canada
2017.11 - 2018.08
- Cared for all animals in the store whether cleaning their pens, feeding, or playing with them.
- Maintained clean sales floor and straightened and faced merchandise.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
Education
Bachelor of Arts - History
Wilfrid Laurier University
Waterloo, ON05.2024
Secondary School -
Georgetown District Highschool
Georgetown, ON01.2017
Skills
- Adaptable
- Boosting morale
- Accountability
- Computer proficiency
- Guest Engagement
- Professional Appearance
- Strong Work Ethic
- Memory retention
- Integrity and Honesty
- Relationship building and management
References
References available upon request
Timeline
Server/Bartender
State & Main Kitchen & Bar
2023.03 - Current
Bartender
The Drink Uptown
2021.09 - 2024.05
Lumper
Direct Lumper Service Inc.
2019.07 - 2021.10
Lumper
Express Container Management
2019.04 - 2020.07
Retail Sales Associate
PetSmart Canada
2017.11 - 2018.08
Customer Service Representative
Park'N Fly
2015.12 - 2019.02
Bachelor of Arts - History
Wilfrid Laurier University
Secondary School -
Georgetown District Highschool
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