Kimberley Caseley
Charlottetown,PE
Summary
Dependable Slot Lead at Redshores with a proven track record in enhancing guest experiences through exceptional customer service and effective problem-solving. Skilled in multitasking and team collaboration, I successfully supervised operations and minimized machine downtime, ensuring a seamless gaming environment.
Overview
2026
2026
years of professional experience
Work History
Slot Lead
Redshores
2025 - Current
- Supervises slot attendants and covers breaks in the pit.
- Direct floor operations, analyze circumstances and implement the best course of action.
Slot Attendant
Redshores
2022 - 2025
- Extensive troubleshooting to repair technical issues to minimize downtown of machines on the floor.
- Delivers prompt and friendly service to guests to enhance their experience.
- Build a strong rapport guests and staff alike.
- Extensive POS knowledge.
Cage Cashier
Redshores
2021 - 2022
- Processed customer transactions efficiently, ensuring quick service and satisfaction.
- Adhered to cash handling procedures, maintaining integrity.
- Promoted a positive guest and team experience.
Parimutuel Seller
Redsdhores
2019 - 2022
- Processed wagers efficiently in a fast paced environment.
- Delivered excellent customer service while selling tickets tableside that increased costumer satisfaction.
Dishwasher
Redshores
2019 - 2020
- Cleaned dishes to keep up with high demand from the buffet.
- Kept the kitchen clean by picking up additional tasks.
- Took on additional prep duties to ensure prompt service.
Education
High School Diploma -
Westisle
Charlottetown, PE01-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Accomplishments
WOW Award| 2025
Recognition form| 2025
Playwise recognition| 2023
Languages
English
Timeline
Slot Lead
Redshores
2025 - Current
Slot Attendant
Redshores
2022 - 2025
Cage Cashier
Redshores
2021 - 2022
Parimutuel Seller
Redsdhores
2019 - 2022
Dishwasher
Redshores
2019 - 2020
High School Diploma -
Westisle