Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Barnsdale

Barrie,Ontario

Summary

Dynamic professional with a proven track record at Nutrafarms Inc., adept in call handling and streamlining operational procedures. Excelled in reception management, enhancing customer satisfaction through effective communication and team collaboration. Skilled in document management and scheduling, consistently achieving targets with a focus on quality and efficiency.

Overview

8
8
years of professional experience

Work History

Receptionist Administrator

Barrie Ford
Barrie
11.2021 - 05.2024
  • Handled incoming calls and directed them to relevant departments.
  • Responded promptly to emails from customers and other departments within the organization.
  • Displayed professional standards at reception desk to impress visitors.
  • Dealt with other dealerships for outgoing and incoming vehicles.
  • Managed inventory setup to facilitate unit availability for the sales team.

Call Center Team Lead

Nutrafarms Inc.
Barrie, Ontario
08.2019 - 04.2020
  • Structured Google Sheets to streamline daily operational procedures.
  • Managed incoming and outgoing calls to maintain professional communication.
  • Collaborated closely with team members to ensure satisfaction for customers and representatives.
  • Recorded sales figures and statistics.
  • Organized and coordinated appointment schedules for sales personnel.

Prep Cook

East Side Marios
Barrie, Ontario
08.2017 - 02.2018
  • Trained new employees on proper techniques of preparing meals safely.
  • Checked quality of food products to meet high standards.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Requested supplies and equipment orders, explaining needs to managers.

Food Handler Supervisor

Subway
Midhurst, Ontario
03.2016 - 08.2017
  • Managed store opening and closing procedures.
  • Delivered exceptional customer support ensuring satisfaction.
  • Optimized service quality to enhance visitor interactions and experiences.
  • Ensured orders met customer expectations.
  • Maintained cleanliness and organization in store to uphold hygiene standards.

Education

High School Diploma -

Barrie North Collegiate
Barrie, ON
06-2014

Some College (No Degree) -

Seneca Polytechnic
King, ON

Skills

  • Travel arrangements
  • File organization
  • Meeting support
  • Fee collection
  • Visitor access management
  • Reception management
  • Document management
  • Scheduling appointments
  • Call handling

Timeline

Receptionist Administrator

Barrie Ford
11.2021 - 05.2024

Call Center Team Lead

Nutrafarms Inc.
08.2019 - 04.2020

Prep Cook

East Side Marios
08.2017 - 02.2018

Food Handler Supervisor

Subway
03.2016 - 08.2017

High School Diploma -

Barrie North Collegiate

Some College (No Degree) -

Seneca Polytechnic

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Brooke Barnsdale