Customer-oriented general manager with several years of experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Great leader and get along with everyone.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
General Manager
Longhorn Liquidators
San Antonio
05.2022 - 06.2025
Managed daily operations to ensure smooth workflow and efficiency.
Oversaw inventory management and ensured stock levels met demand.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Administered employee discipline through verbal and written warnings.
Shift Lead
Bulldog Liquidators
Camarillo
08.2017 - 05.2020
Supervised team during daily operations and ensured adherence to company policies.
Trained new staff on operational procedures and customer service best practices.
Monitored sales floor activities to maintain high standards of cleanliness and organization.
Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
Collaborated with management on store promotions and merchandising strategies effectively.
Assisted in the training of new employees.
Performed opening and closing procedures such as setting alarm systems, counting money.
Assisted in scheduling shifts and managing employee workloads for efficiency.
Coached and trained employees and managed daily work assignments to enhance operations.
Handled cash register transactions accurately while providing excellent customer service.
Laborer
Smith and sons concrete
Somis
10.2016 - 07.2017
Operated heavy machinery to assist in concrete pouring and finishing.
Followed safety protocols to minimize risks during construction activities.
Assisted in the installation of concrete structures and features as directed.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Completed variety of physical labor tasks.
Lifted objects weighing up to 50 pounds without assistance when necessary.
Used picks and shovels to dig, spread, and level dirt and gravel.