Brocq Wallace
Rancho Santa Margarita
Summary
Experienced with operational support to stores and facilities and utilizing troubleshooting steps in order to reduce down time and enhance efficiency. Utilizes great attention to detail and effective communication as well as phone and email etiquette to ensure smooth operations. Knowledgeable of problem-solving and teamwork dynamics to achieve positive outcomes.
Overview
14
14
years of professional experience
Work History
3rd Manager
In-N-Out Burger
08.2011 - 09.2021
- Enhanced team performance by implementing effective training and coaching techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented inventory management systems, reducing waste and maximizing product.
Operations Support Coordinator II
In-N-Out Burger
09.2021 - Current
- Successfully resolved operational bottlenecks by identifying root causes and implementing targeted solutions.
- Trained and mentored new team members, fostering a positive work environment that encourages continuous learning.
- Organized workshops aimed at facilitating knowledge sharing among team members.
- Resolved issues through active listening and open-ended questioning as well as escalating major problems.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-2012
No Degree - Mechanical Engineering
Saddleback College
Mission Viejo, CA10-2013
Skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Adaptability and flexibility
- Decision-making
Certifications
- Google IT Support
- Microsoft IT Support Specialist
- Google AI Essentials
- IBM IT Support
Timeline
Operations Support Coordinator II
In-N-Out Burger
09.2021 - Current
3rd Manager
In-N-Out Burger
08.2011 - 09.2021
High School Diploma -
Trabuco Hills High School
No Degree - Mechanical Engineering
Saddleback College
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