Brittney Johnson
St. Stephen,Canada
Summary
Looking for a full time or part time job
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teachers Assistant
Grande Prairie Public School Division
Grande Prairie, AB
10.2023 - 04.2024
Behavior Interventionist
Viva Therapeutic Services
Saint John, NB
01.2022 - 09.2022
- Assisting teachers in classrooms and following lesson plans
- Working with children of all ages
- Following school policies and procedures
- Resolving conflict
- Developed and implemented behavior plans to promote positive behaviors in students
- Conducted functional behavioral assessments to identify the function of problem behaviors
- Provided guidance and support to students with challenging behaviors in classroom settings
- Collaborated with school staff, parents, and community stakeholders to create a safe learning environment for all students
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress
- Maintained accurate records of student's goals, objectives, and intervention strategies used
- Tracked data on individual student performance to measure progress towards established goals
- Performed crisis prevention and intervention duties as needed including physical restraint if necessary
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks
Youth Care Worker
Youth Impact Jeunesse
Saint John, NB
06.2015 - 09.2022
- Developed and implemented individualized plans to meet the needs of youth in care
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved
- Assisted in developing and implementing behavior management strategies with youth in care
- Participated in meetings with other staff members to discuss client progress, treatment plans, and goals
- Monitored the physical environment to ensure safety of clients and staff
- Facilitated group activities that promote socialization skills among youth in care
- Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing
- Encouraged positive behaviors through role modeling, mentorship, and reward systems
- Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping
- Transported youth to appointments or recreational activities as needed
- Supervised visits between parents and guardians and children placed in care
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary
Customer Service Representative
Walmart
Miramichi, NB
05.2014 - 04.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Milltown Irving
Milltown NB
10.2009 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Criminal Justice, Minor in [Subject]
New Brunswick Community College
Miramichi, NB06.2015
High School Diploma -
St. Stephen High School
St. Stephen, NB06.2013
Skills
- Safe Practices
- Continuous Professional Development
- Multitasking Strength
- Program Management
- Problem-Solving Skills
- Intervention Planning
- Documentation
- Social Skills
- Report Preparation
- Legal Research
- Relationship Building and Rapport
- Confidential Document Control
- Documentation Editing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Microsoft Excel
- Call Management
Certification
- First Aid
- ASSIT training
- Reality Therapy
- Non Violent Crisis Intervention
- Child Policy 701 Abuse Protocol
- Drivers License
- Clean vulnerable sector
References
- Alicia Brothers, former coworker, 5067216106
- Samantha Hamilton, program manager for Youth Impact Jeunesse, 5068696333
- Alie Higgins, provided childcare for, 17802965741
Timeline
Teachers Assistant
Grande Prairie Public School Division
10.2023 - 04.2024
Behavior Interventionist
Viva Therapeutic Services
01.2022 - 09.2022
Youth Care Worker
Youth Impact Jeunesse
06.2015 - 09.2022
Customer Service Representative
Walmart
05.2014 - 04.2015
Cashier
Milltown Irving
10.2009 - 08.2013
Associate of Arts - Criminal Justice, Minor in [Subject]
New Brunswick Community College
High School Diploma -
St. Stephen High School
- First Aid
- ASSIT training
- Reality Therapy
- Non Violent Crisis Intervention
- Child Policy 701 Abuse Protocol
- Drivers License
- Clean vulnerable sector