Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sulaimon Lawal

Winnipeg,MB

Summary

Dedicated and adaptable professional with a strong passion for working with people, aiming to contribute to client satisfaction and make positive impact. Known for efficient teamwork, effective communication, and a commitment to going the extra mile to achieve objective.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Commercial Roofer Assistant

CentiMark Ltd
Winnipeg, MB
08.2023 - Current
  • Analyzed roofing plans and specifications to determine job requirements.
  • Measured, cut, and installed insulation board, felt paper, and shingles for commercial roofs.
  • Inspected existing roofs for damage or deterioration and created repair recommendations.
  • Maintained a safe working environment by adhering to OSHA regulations when installing commercial roofs.
  • Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.

Customer Care Representative

DUAA Janitorial Service
Winnipeg, MB
02.2022 - 04.2023
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Resolved customer complaints promptly and professionally.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.

Client Advisor

Sterling Bank
Lagos, Nigeria
08.2019 - 06.2022
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted in the onboarding process for new clients by gathering information and providing guidance.
  • Developed relationships with clients through regular communication and follow-up.
  • Identified client needs and provided tailored solutions.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
  • Performed administrative tasks such as filing documents, preparing presentations, entering data into databases.
  • Maintained up-to-date knowledge of company policies related to customer service practices.

Education

Higher National Diploma - Accounting

Lagos State Polytechnic
Lagos, Nigeria
12-2021

National Diploma - Accounting

Moshood Abiola Polytechnic
Abeokuta, Nigeria
08-2016

Bachelor of Arts - Sociology

University of Manitoba
Winnipeg, MB

Skills

  • First aid knowledge
  • Safe practices
  • Safety awareness
  • Customer communications
  • Site Management
  • Safety Protocols
  • Hand tools proficiency
  • Quick Learner
  • Customer Service
  • Data Collection
  • Product Knowledge
  • Data Entry
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Critical Thinking

Languages

English
First Language

Certification

  • Child Abuse and Adult Abuse certificate
  • Criminal record check
  • CPR/ AED/ First Aid ( Adult/ Child/ Infant/ Chocking) by the National CPR Foundation - Certificate ID (445AD11)

References

References available upon request.

Timeline

Commercial Roofer Assistant

CentiMark Ltd
08.2023 - Current

Customer Care Representative

DUAA Janitorial Service
02.2022 - 04.2023

Client Advisor

Sterling Bank
08.2019 - 06.2022

Higher National Diploma - Accounting

Lagos State Polytechnic

National Diploma - Accounting

Moshood Abiola Polytechnic

Bachelor of Arts - Sociology

University of Manitoba

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Sulaimon Lawal