Sophia Lavapie

• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

• Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
• Scheduled appointments, handled referrals and ordered supplies for optometric practice.
• Billed patients, collecting payments, and reconciled daily total to maintain balanced ledgers.
• Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Basic troubleshooting and documentation in a call center

• Responsible for overall operation of business
• Scheduling, Time cards, Payroll, Sales reports, Inventory Control
• Preperation for advertisements and all events and promotions