Brittany White
New Glasgow,NS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health Care Manager
Lawtons
New Glasgow, NS
03.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Collaborated with physicians, therapists and other healthcare professionals to coordinate a comprehensive plan of care for each patient.
- Provided personalized fitting services for post-mastectomy garments and prostheses.
- Maintained accurate records of patient information, needs and preferences.
Customer Service Manager
Boston Pizza
New Glasgow, NS
08.2022 - 03.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints..
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Server/Bartender
Boston Pizza
New Glasgow, NS
08.2017 - 03.2023
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Sailor’s Galley
Stellarton, NS
06.2015 - 06.2018
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
Sales Representative
Bell Mobility
New Glasgow, NS
11.2014 - 08.2015
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Prepared and processed contracts and order forms for new and existing customers.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Server
The Appleseed Diner
Stellarton, NS
07.2014 - 11.2014
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
Cora, Breakfast and Lunch
New Minas, NS
10.2012 - 06.2013
- Provide quality customer service
- Processed cash, credit and debit card transactions.
- Strived to meet daily sales quotas (cross selling and upselling menu items).
- Opens and closes restaurant as upon request.
Education
Grade 12 Academic Diploma -
Horton High School
Greenwich, NS01.2013
Skills
- Product memorization
- Decision-Making
- Scheduling Coordination
- Effective customer upselling
- Service prioritization
- Problem-solving abilities
- High-energy attitude
- Employee Recruitment and Hiring
- Teamwork and Collaboration
- Process Improvement
- Training and mentoring
Certification
- Food Handler Certification Course - Completed 2020
- First Aid Certificate - Completed December 2022
- Certified Compression Fitter - Completed
- Certified Mastectomy Fitter - Completed Jan
Timeline
Home Health Care Manager
Lawtons
03.2023 - Current
Customer Service Manager
Boston Pizza
08.2022 - 03.2023
Server/Bartender
Boston Pizza
08.2017 - 03.2023
Server
Sailor’s Galley
06.2015 - 06.2018
Sales Representative
Bell Mobility
11.2014 - 08.2015
Server
The Appleseed Diner
07.2014 - 11.2014
Server
Cora, Breakfast and Lunch
10.2012 - 06.2013
Grade 12 Academic Diploma -
Horton High School
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