BRITTANY REQUEJO
Fresno
Summary
Admissions and Registration Representative with proven expertise in managing high patient volumes efficiently and accurately. Demonstrates strong skills in insurance verification, Epic EMR, and maintaining HIPAA compliance, while streamlining frontend operations to enhance patient intake processes. Committed to leveraging advanced communication and multitasking abilities to drive improvements in patient registration and coordination with medical teams.
Overview
4
4
years of professional experience
Work History
ADMISSIONS & REGISTRATION REPRESENTATIVE
Fresno Heart and Surgical Hospital/Community Behavioral Health Center
Fresno
08.2024 - Current
- Conduct comprehensive insurance verifications and eligibility checks to ensure patient coverage is active and accurate.
- Utilize knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Sort incoming documents, such as medical records, lab results, and referrals, ensuring that they were properly routed to the appropriate departments in a timely manner.
- Work directly with inpatient psychiatric patients to obtain consent forms and verify demographics and insurance.
- Coordinate with ER, surgical teams, and utilization review for billing process.
MEDICAL OFFICE RECEPTIONIST
Primary Care Consultants
Fresno
01.2022 - 07.2022
- Scheduled patient appointments and managed provider calendars.
- Submitted authorizations for procedures.
- Handled high volume of incoming calls with professional phone etiquette.
- Maintained up-to-date records and insurance data in EMR system
- Managed patient check-in and check-out processes daily.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Processed referrals from primary care providers to specialists within the health care network.
Education
HIGH SCHOOL DIPLOMA -
Sunnyside High School
Skills
- Proactive in dynamic clinical environments
- Epic EMR proficiency
- Patient communication and support
- Problem analysis and resolution
- Regulatory compliance (HIPAA, etc)
- Documentation and recordkeeping accuracy
- Interpersonal and written communication
- Ability to adapt quickly to changes in care protocols and emergency situations
Timeline
ADMISSIONS & REGISTRATION REPRESENTATIVE
Fresno Heart and Surgical Hospital/Community Behavioral Health Center
08.2024 - Current
MEDICAL OFFICE RECEPTIONIST
Primary Care Consultants
01.2022 - 07.2022
HIGH SCHOOL DIPLOMA -
Sunnyside High School