Summary
Work History
Education
Skills
Languages
Timeline
Generic

Brittany Howat

Stittsville

Summary

Dynamic professional with extensive customer service experience and proven skills in POS transactions. Strong ability to build relationships and ensure customer satisfaction in fast-paced environments. Quick learner with effective communication and organizational skills, ready to contribute to team success.

Work History

Hostess/Table Busser

Denny's Restaurant
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Sales Associate

Bluenotes
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Hostess/ Table Busser/Sales Associate

Cheesecake Cafe
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Increased customer satisfaction by providing personalized food recommendations and attentive service.
  • Accurately processed POS transactions, returning coin, payment cards, and receipts to customers.

Server

Brewster Brewing Company
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Built relationships with customers to encourage repeat buisness.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.





Education

Smart Serve
Smart Serve Ontario

Diploma - Health Care Aide

Nightingale Academy (Gov't of Alberta)
Edmonton, AB
03-2024

Diploma - Hospice Palliative Care Skills

Algonquin College
Ottawa
03-2017

Skills

  • Effective multitasking
  • Patience and empathy
  • Customer service
  • Phone etiquette
  • Detail-oriented
  • Team Player
  • Excellent Time Management Skills
  • Organized

Languages

English

Timeline

Hostess/Table Busser

Denny's Restaurant

Sales Associate

Bluenotes

Hostess/ Table Busser/Sales Associate

Cheesecake Cafe

Server

Brewster Brewing Company

Smart Serve

Diploma - Health Care Aide

Nightingale Academy (Gov't of Alberta)

Diploma - Hospice Palliative Care Skills

Algonquin College

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Brittany Howat