Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Clarkin

Georgina

Summary

Results-oriented professional with a strong background in customer service, data entry, and problem-solving. Skilled in resolving customer issues and promoting satisfaction through exceptional communication and attention to detail. Experienced in handling sensitive information and ensuring compliance with company procedures. Proactive team player seeking opportunities to leverage expertise and contribute to the success of a dynamic organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Real Estate - Facilities Management Specialist

CIBC, Canadian Imperial Bank of Commerce
05.2024 - Current
  • Managed designated floors to uphold staff experiences and business standards.
  • Developed and implemented strategic plans to improve organizational performance and achieve business objectives.
  • Analyzed data trends to drive decision-making processes and optimize resource allocation.

Chat Agent

CIBC, Canadian Imperial Bank of Commerce
05.2022 - 05.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Validating customers who are chatting in through their banking before completing sensitive requests or sharing sensitive info
  • Maintained understanding of company computer software, products and services.
  • Liaising with partners and different departments to complete tasks
  • Noting customer interactions & transactions, thoroughly recording details of inquiries.
  • Navigating KC and utilizing resources to address clients needs
  • Accessing systems and applications such as ECIF, ICBS,COINS, Chordiant, TS2, AS400 to help service customers and complete procedures

Customer Service Representative

Sitel Group
10.2021 - 12.2021
  • Handling inbound customer calls
  • Providing excellent service to clients who are currently in collections
  • Multi-tasking to use various systems and applications to get the accounts of clients up to date and back in good standing.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Security Guard

Commissionaires Ottawa
05.2019 - 07.2021
  • Working with military personnel at various National Defence Buildings
  • Using Tech such as, CCTV cameras, Access Control to monitor premises
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures to ensure company rules, regulations and policies are met
  • Wrote reports for incidents and/or violations taking place on premises to maintain proper recordkeeping

Education

Bachelor of Arts - Criminology

University of Ottawa
Ottawa, ON
04.2022

Skills

  • Data Entry and Maintenance
  • Transaction Processing
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Customer Account Management
  • Strong Analytical and Problem Solving Skills
  • Excellent Attention to Detail
  • Excellent knowledge and use of applications and technology
  • Excellent ability to work independently in a collaborative nature

Certification


  • Ontario Security Guard License
  • Secret Security Clearance
  • Ontario Drivers License
  • Emergency First Aid CPR/AED Level C

Timeline

Real Estate - Facilities Management Specialist

CIBC, Canadian Imperial Bank of Commerce
05.2024 - Current

Chat Agent

CIBC, Canadian Imperial Bank of Commerce
05.2022 - 05.2024

Customer Service Representative

Sitel Group
10.2021 - 12.2021

Security Guard

Commissionaires Ottawa
05.2019 - 07.2021

Bachelor of Arts - Criminology

University of Ottawa

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Brittany Clarkin