Brittany Burrows
Summary
Personable Customer Relations and planning expert driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction and internal workflow.
Overview
4
4
years of professional experience
Work History
Marketing and Production Coordinator
Lancaster House Publishing
08.2022 - Current
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Oversaw ongoing operations of company email marketing.
- Supported editorial team through scheduling meetings, coordinating virtual events, and preparing event publications.
Assistant Buyer/Store Manager
Getoutside Shoes
04.2021 - 07.2022
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends
- Set effective store schedules for staff of 10-15 based on forecasted sales targets.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Inside Account Representative
Emond Publishing
11.2020 - 03.2021
- B2B customer outreach and research
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Used CRM software to maintain detailed contact logs and account records.
Customer Service
Emond Publishing
01.2020 - 10.2020
- Handled 50-150 customers daily in a fast-paced remote office setting in coordination with the customer service manager
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Updated account information to maintain customer records
- Entered purchase orders into NAV computer database system and collected invoicing.
Education
Bachelor of Arts - English Literature
Brock University
St. Catharines, ONGraduate Certificate - Book Publishing
Humber College
Toronto, ON08.2018
Skills
- Copywriting
- Email Marketing
- Conference Planning
- Adobe Acrobat
- Customer Relationship Management
- Client Relationship Development
Accomplishments
- lemonade, published May 2019
- longing, published November 2021
Timeline
Marketing and Production Coordinator
Lancaster House Publishing
08.2022 - Current
Assistant Buyer/Store Manager
Getoutside Shoes
04.2021 - 07.2022
Inside Account Representative
Emond Publishing
11.2020 - 03.2021
Customer Service
Emond Publishing
01.2020 - 10.2020
Bachelor of Arts - English Literature
Brock University
Graduate Certificate - Book Publishing
Humber College
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