Brittany Broad
Courtice,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Server/ Bartender
Boston Pizza
01.2009 - Current
- Check patrons' ID to ensure they meet the age requirement for consumption of alcoholic beverages
- Collect payments from customers and give them change if needed
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Retail Sales Associate
RW&CO
01.2018 - 08.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Manager on Duty
Boston Pizza
01.2014 - 08.2019
- Balance cash reports and complete balance sheets; collecting individual server reports
- Ensure health and safety regulations are followed
- Supervise staff
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Tanning Consultant
Tan-Tations Tanning Salon
01.2015 - 01.2017
- Manage customer accounts with their personal information and packages
- Ensure equipment is properly cleaned and well maintained
- Greet customers in a courteous, friendly, and professional manner via phone and as a front office associate
- Responsible for opening and closing the salon on time as well as ensuring proper procedures and policies are followed
Education
Westside Secondary School
Orangeville, ONSkills
- Highly responsible and reliable
- Exceptional interpersonal skills
- Works well under pressure
- Self-motivated
- Upbeat, outgoing and positive
- Ability to handle/resolve problems
- Strong customer relationship builder
- Supervisory skills
- Great communication skills
- Smart serve certified
Languages
English
Timeline
Retail Sales Associate
RW&CO
01.2018 - 08.2019
Tanning Consultant
Tan-Tations Tanning Salon
01.2015 - 01.2017
Manager on Duty
Boston Pizza
01.2014 - 08.2019
Server/ Bartender
Boston Pizza
01.2009 - Current
Westside Secondary School
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