Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA MORONEZ

Azusa

Summary

Dynamic Bartender/Server with a proven track record of enhancing customer satisfaction at London Gastropub through exceptional customer service and a deep understanding of liquor, beer, and wine. Adept at creating promotional strategies and maintaining high cleanliness standards, showcasing strong multitasking and team player attitude. Demonstrates expertise in responsible alcohol service and customer service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server/ Bartender

Cheesecake Factory
10.2024 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Coordinated efficient table turnover, optimizing seating arrangements during peak hours.
  • Trained and mentored new servers on menu knowledge and service protocols.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Anticipated customer needs, providing personalized recommendations based on preferences.

Bartender/Server

London Gastropub
03.2019 - Current
  • Created unique promotional strategies to draw in new customers during slow times at the bar.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Teamed with chefs on daily specials and food pairings for drink menu items.
  • Keeping the cleanliness of the liquor stock room making sure we aren’t out of liquor and supplies.
  • Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
  • Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.

Store Associate

In-N-Out
05.2013 - 03.2018
  • Would be in charge of prep work in the morning as well as coutting out the safe and making sure everything was in place.
  • Greeted customers, answered any questions they would have regarding the menu.
  • As a higher level in the store was in charge in making sure the shift was running smoothly and making sure the associates have everything they need.

Education

Certification - Cosmetology

Citrus College
Glendora
05.2019

Skills

  • Customer Service
  • Strong multitasking
  • Highly reliable
  • Liquor, beer, and wine knowledge
  • Outgoing Personality
  • Team player attitude
  • Patience and Tolerance
  • Customer service expertise
  • Handling Difficult Customers
  • Cleanliness and hygiene
  • Memory retention
  • Cash Register Operation
  • Payment Processing
  • Responsible Alcohol Service
  • Beverage Preparation
  • Food Service
  • New Hire Training
  • Alcohol awareness
  • Inventory
  • Food Running

Certification

  • California Responsible Beverage Service
  • Food Handlers Card

Timeline

Server/ Bartender

Cheesecake Factory
10.2024 - Current

Bartender/Server

London Gastropub
03.2019 - Current

Store Associate

In-N-Out
05.2013 - 03.2018

Certification - Cosmetology

Citrus College

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AMANDA MORONEZ