Brittany Bozarth
Santa Maria
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Dollar Tree
Santa Maria
01.2025 - Current
- Assisted customers with product inquiries and store policies.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints in a timely and professional manner.
- Maintained cleanliness and organization of stockroom for efficient operations.
- Followed safety protocols to ensure a secure working environment for all staff.
Assistant Store Manager
Dollar Tree
Santa Maria
01.2022 - 01.2025
- Manage day-to-day store operations, ensuring a high standard of merchandising and customer service.
- Oversee and delegate store activities to ensure smooth daily operations and compliance with company policies.
- Train, and develop store associates in both operations and merchandising.
- Implement corporate directives, including merchandising direction, signage, and display techniques.
- Responsible for loss prevention, protecting company assets, and managing store cash/deposits.
- Maintain a clean, safe, and respectful shopping environment for both customers and staff.
Customer Service Associate
Dollar Tree
Santa Maria
01.2019 - 01.2022
- Managed sales transactions at the cash register while maintaining cash security and asset protection.
- Kept the sales floor well-stocked and organized through efficient freight processing and recovery.
- Provided exceptional customer service by assisting with inquiries and providing product recommendations.
- Assisted in unloading delivery trucks and replenishing stock according to productivity standards.
MC&C Associate / Department Manager
Kmart
Santa Maria
11.2012 - 07.2016
- Managed incoming and outgoing shipments (DC, FedEx, UPS) and verified labeling.
- Audited inventory and reported to loss prevention to ensure store compliance.
- Executed merchandise layouts following plan-o-grams and assisted in floor moves.
- Applied Electronic Article Surveillance (EAS) sensors to protect high-value items.
Cashier / Stocker / Cash Office Associate
Ross Dress for Less
Santa Maria
03.2012 - 03.2013
- Balanced safes, prepared bank deposits, and researched register discrepancies.
- Processed daily and monthly transaction records and till balancing summaries.
- Assisted customers with checkout, merchandise location, and general questions.
Front End Manager / Floor Area Manager
Kmart
Santa Maria
07.2007 - 10.2011
- Supervised checkout and service desk associates, ensuring adherence to policies and standards.
- Balanced cash drawers, created deposit disbursements, and handled opening/closing duties.
- Handled customer complaints and escalated issues in person and over the phone.
Education
Santa Maria High School
Santa Maria, CASkills
- Customer service
- Inventory management
- Loss prevention
- Safety compliance
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Documentation
- Multi-task management
Timeline
Customer Service Representative
Dollar Tree
01.2025 - Current
Assistant Store Manager
Dollar Tree
01.2022 - 01.2025
Customer Service Associate
Dollar Tree
01.2019 - 01.2022
MC&C Associate / Department Manager
Kmart
11.2012 - 07.2016
Cashier / Stocker / Cash Office Associate
Ross Dress for Less
03.2012 - 03.2013
Front End Manager / Floor Area Manager
Kmart
07.2007 - 10.2011
Santa Maria High School