Briona Gaudet
Calgary Sports and Entertainment Corporation
Calgary,AB
3
Languages
1
Certification
9
years of professional experience
Accomplished Store Manager with 7 years of retail leadership experience in regulated industries, focusing on compliance, inventory control, and high-volume operations. Exceeded sales targets through strategic merchandising and team development. Built customer-centric cultures that enhanced conversion rates and retention. Maintained audit-ready compliance standards while driving store performance in fast-paced environments.
Work History
Retail Associate
7 Years 11 Months- Promoted to Club Store Team Lead, managing operations for 3 years in a fast-paced, high-volume setting focused on delivering premium fan experiences.
- Led and mentored a team of 5 staff, ensuring smooth operations and top-tier service during all of our teams’ games, concerts, and other special events.
- Aligned retail strategy with premium guest experience standards, enhancing fan engagement and customer satisfaction.
- Aligned retail strategy with premium guest experience standards, improving fan engagement and customer satisfaction.
- Oversaw merchandising standards and inventory control, implementing sales initiatives that enhanced performance and presentation.
- Supported event and concert merchandising by managing artist-specific product setup, teardown, and point-of-sale execution in high-traffic conditions.
Store Manager
7 Months- Achieved highest Elite sales performance in the area and ranked among the top in Canada since launch in Nov 2022.
- Implemented comprehensive onboarding and training strategies for the team, emphasizing service excellence to drive customer satisfaction and retention.
- Maintained strict AGLC compliance across inventory tracking, storage, security, and ordering/receiving processes for cannabis and accessories
- Managed inventory operations end-to-end: conducted regular audits, verified invoices against packing slips, and reported findings to guide management decisions
- Executed product promotion and merchandising strategies to enhance product visibility and optimize pricing accuracy.
- Managed daily financial operations, including cash handling, revenue reconciliation, bank deposits, and expense tracking, to optimize workflow efficiency.
- Fostered a positive workplace culture through effective communication and team-building initiatives.
Assistant Store Manager
1 Year 4 Months- Supported Store Manager in leading daily operations, driving sales, and delivering exceptional customer service in a regulated cannabis retail environment.
- Supervised and coached team members to cultivate a compliant, knowledgeable, customer-focused work culture.
- Supervised and coached team members, fostering a compliant, knowledgeable, and customer-focused work culture.
- Monitored sales metrics and KPIs, collaborating with Store Manager to implement strategies that increased conversion rates and average transaction values.
- Managed inventory processes, including ordering, receiving, stocking, and daily audits to ensure accuracy and availability.
- Ensured full adherence to AGLC and federal cannabis regulations, including proper ID verification, product handling, and documentation.
- Performed daily opening and closing duties, handled cash reconciliation, and ensured POS accuracy.
- Resolved escalated customer issues with professionalism, ensuring positive experiences and retention.
- When needed, assisted with scheduling, staffing, and operational problem-solving to maintain smooth, efficient store performance.
Shift Leader
1 Year 10 Months- Led daily store operations with store management, ensuring regulatory compliance and consistent service delivery with measurable results.
- Trained and coached staff to enhance customer interactions, resulting in increased loyalty membership sales.
- Resolved customer escalations promptly, improving satisfaction and reducing repeat issues.
- Resolved customer escalations promptly, enhancing satisfaction and minimizing repeat issues.
- Monitored sales metrics and adjusted merchandising strategies, contributing to measurable sales growth.
- Conducted daily compliance spot-checks and documented corrective actions to maintain audit readiness.
Social Media Specialist
8 Years 8 Months- Oversaw social media strategy and engagement for cosmetics brand, cultivating and sustaining audiences exceeding 100k across multiple platforms.
- Managed social media accounts for a cosmetics brand, growing and maintaining audiences of over 100K across platforms.
- Implemented strategies to cultivate a supportive online community, successfully attracting 60,000 members in a three-month period.
- Guided a team of 8-9 volunteer moderators and admins in etiquette practices, ensuring a supportive and constructive environment.
Education
High School Diploma
Skills
AGLC Compliance & Regulatory Standards
Inventory Management & Audit Control
Team Leadership & Staff Training
Cash Handling & Financial Reconciliation
Sales Strategy & Performance Optimization
Loss Prevention & Security Protocols
Accomplishments
- Finalist, White Hat Award — Calgary Tourism (2023): Recognized for delivering exceptional guest experiences during tenure with Calgary Sports and Entertainment Corporation
- Nominated Member, In The Lead — Calgary Board of Education, Youth Justice (2018–2021): Selected for demonstrated leadership potential and positive peer influence
- Nominated Youth Council Member — City of Calgary, Youth Central (2019–2020): Engaged in civic debates, mental health advocacy grant initiatives, and community volunteer programs
Languages
English
Native or Bilingual
French
Full Professional
German
Professional Working
Certification
- QCW (Qualified Cannabis Worker) / SellSafe Certification — AGLC (Issued August 2021, expires August 2026, currently in the renewal process)
- FoodWise Food Safety — Retail Council of Canada (Issued May 2026, expires May 2031)
- Advanced First Aid & CPR — Canadian Red Cross (Issued May 2026, expires May 2028)
Timeline
Store Manager
Canna Cabana
10.2025 - 05.2026Read More
Assistant Store Manager
Canna Cabana
06.2024 - 10.2025Read More
Shift Leader
Canna Cabana
08.2022 - 06.2024Read More
Retail Associate
Calgary Sports and Entertainment Corporation
09.2018 - CurrentRead More
Social Media Specialist
Various
02.2017 - 10.2025Read More
E.P Scarlett High School
High School Diploma
Read More
Certifications
- QCW (Qualified Cannabis Worker) / SellSafe Certification — AGLC (Issued August 2021, expires August 2026, currently in the process of renewal)
- FoodWise Food Safety — Retail Council of Canada (Issued May 2026, expires May 2031)
- Advanced First Aid & CPR — Canadian Red Cross (Issued May 2026, expires May 2028)