Hi, I’m
Brijesh Patel
Calgary,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
years of professional experience
2
Languages
Work History
Central Auto Parts Distributors Ltd.
Parts Technician
01.2020 - Current
Job overview
- Receive and sort incoming parts and supplies
- Store items in an orderly and accessible manner in a warehouse, tool room, supply room or other area
- Process incoming requisitions and issue or distribute parts and supplies for internal usage
- Maintain records of orders and the amount, kind and location of parts and supplies on hand using manual or computerized inventory system
- Prepare requisition orders to replenish parts and supplies
- Managed warranty claims, liaising between manufacturers and customers to expedite resolutions.
- Test Alternators, Starters and Battery
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- Advise retail customers or internal users on appropriateness of parts, supplies or materials requested.
- Sell spare and replacement parts for motor vehicles
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Managed approximately 120 incoming calls, emails and faxes per day from customers
Mphasis Technologies
Billing Coordinator
05.2018 - 10.2019
Job overview
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Managed activities of 50 staff processing 175 payments each week.
Education
Southern Alberta Institute of TechnologyCalgary, AB
Post-Degree Certificate from Data Analytics
12.2023
Southern Alberta Institute of TechnologyCalgary, AB
Bachelors of Engineering from Information Technology
05.2021
Skills
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Sales Support
- Customer Service
- Inventory Coordination
- Returns processing
- Claims Processing
- Invoice Processing
- Product and Service Sales
- Payment Processing
- Sales strategy development
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Parts Technician
Central Auto Parts Distributors Ltd.
01.2020 - Current
Billing Coordinator
Mphasis Technologies
05.2018 - 10.2019
Southern Alberta Institute of Technology
Post-Degree Certificate from Data Analytics
Southern Alberta Institute of Technology
Bachelors of Engineering from Information Technology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CompTia+ License - May 2021
Software
Service Now
Zendesk
Jira
Mam Automotive
Oracle
Tally
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