Bright Erharuyi
Toronto
Summary
Dedicated customer service professional with over five years of experience in client relations across retail, hospitality, and property management. Proven ability to deliver exceptional customer experiences, efficiently resolve inquiries, and maintain high satisfaction rates. Skilled in managing operations, overseeing rental properties, and fostering positive client interactions. Currently pursuing a Bachelor's degree in Business and Society to enhance business acumen and management skills.
Overview
6
6
years of professional experience
Work History
Property Manager & Airbnb Host
Self-Employed
01.2022 - Current
- Managed two rental apartments and operated a successful Airbnb service, achieving consistent5-star ratings
- Oversaw tenant relations, from lease agreements to maintenance requests, ensuring a high level of customer satisfaction
- Implemented marketing strategies to increase occupancy rates and optimize revenue streams
Customer Service Representative
Connie’s Pawn Shop
04.2023 - 05.2024
- Assisted customers with inquiries, purchases, and product evaluations, ensuring a seamless and professional experience
- Maintained accurate records of transactions and inventory using computerized systems
- Resolved customer complaints promptly, increasing satisfaction rates by providing tailored solutions
Concierge Staff
Foxton Hotel
02.2019 - 10.2022
- Welcomed guests and provided personalized recommendations for dining, entertainment, and local attractions
- Coordinated with housekeeping and other departments to ensure timely guest services
- Handled special requests, such as transportation and event bookings, to enhance guest experiences
Education
Bachelor of Arts - Business and Society
York University
Toronto, ON01.2028
Skills
- Technical: Proficient in Microsoft Word, Excel, PowerPoint, and CRM systems
- Customer Service: Conflict resolution, active listening, and effective communication
- Management: Property management, operations oversight, and team coordination
- Interpersonal: Empathy, adaptability, and problem-solving under pressure
- Property management
- Customer service-focused
- Exceptional oral and written communication skills
- Leasing and sales
- Maintenance coordination
Additional Information
- Multicultural experience in Nigeria, South Africa, and Canada, offering excellent cultural adaptability.
- Passionate about creating positive and memorable client experiences.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Connie’s Pawn Shop
04.2023 - 05.2024
Property Manager & Airbnb Host
Self-Employed
01.2022 - Current
Concierge Staff
Foxton Hotel
02.2019 - 10.2022
Bachelor of Arts - Business and Society
York University
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